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Enterprise Reporter 3.2.2 - Installation and Deployment Guide

Product Overview Installation Considerations for Enterprise Reporter Installing and Configuring Enterprise Reporter Managing Your Enterprise Reporter Deployment Troubleshooting Issues with Enterprise Reporter Appendix: Database Content Wizard Appendix: Encryption Key Manager Appendix: Log Viewer

Problems Deleting a Node

If you are deleting a node, you may see an error message indicating that the discovery node installation failed, for example:
"An error occurred copying the discovery node installation program Quest.Reporter.Core.Server.MsiInstaller.exe to \\servername\ADMIN$\Quest.Reporter.Core.Server.MsiInstaller.exe."

This indicates that there was a problem connecting to the host computer. Check your node credentials, ensure that the firewall is not enabled on the host, and ensure that the computer can be reached on the network. Once you have resolved the connection issue, you can attempt to remove the node again.

Creating a Node Debug Log File

If you are experiencing difficulty, the support staff may ask you to change the logging level for nodes in a cluster. The default setting for node logging is Warning, which also includes Fatal and Error. You can increase the logging level to Information or Debug to help them troubleshoot your issue. You also should increase the size of the node log files temporarily to accommodate the increased data collection.

Click Apply.

Data Collection Issues

You may run into situations where not all of your data is collected, or even no data at all. The first thing you need to determine is what tasks in the discovery are failing. Once you have located the problem tasks, you can use the errors and statistics generated to pinpoint the problem. There are several other things you can examine:

If your discovery fails for all tasks, it is possible that your shared data location is the problem. The shared data location may no longer exist, or the node may not have adequate access to it. Check the errors on the discovery task to investigate. For more information, see Viewing Errors and Error Suppressions . If this is the issue, ensure the shared data location belonging to the cluster exists and is properly permissioned. Shared data locations are not used for Active Directory, Exchange, or NTFS discoveries.
The node may not have access to that server. Check your credentials, and change them if necessary. For more information see Node Credential and Alternate Credential Details for On-Premises Discoveries and Modifying Node Credentials .
If you have used alternate credentials for the discovery, ensure that they are permissioned properly. For more information, see Node Credential and Alternate Credential Details for On-Premises Discoveries and Detailed Permissions for Enterprise Reporter Discoveries .

Troubleshooting Features in Enterprise Reporter

There are several features in Enterprise Reporter to help you solve problems.

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