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Enterprise Reporter 3.2.1 - Report Manager User Guide

Quest Enterprise Reporter Report Manager Introducing the Report Manager Running and Scheduling Reports Creating and Editing Reports Troubleshooting Issues with Enterprise Reporter Appendix: Log Viewer

Finding Answers and Getting Help

When using Enterprise Reporter, you can press F1 from any screen for help. The documentation included with Enterprise Reporter will open and display the section of documentation most relevant to the screen you are viewing.

The Help menu provided in Enterprise Reporter also addresses frequently asked questions related to the screen you are viewing. Clicking on a any of the topics provided will display the related section of documentation.

See also:

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Checking Online Support
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Help Finding and Creating Custom Reports
Checking Online Support

Enterprise Reporter also provides a tool for searching knowledge articles and community discussions.

To search Online Support
1
Click the link for Online Support in the header bar of the console.
2
Select whether to search Knowledge Articles, Community Discussions, or both.
3
Enter a keyword or phrase in the text box.
4
Press Enter or click the search icon.
5
Click the link of any result to open the result in the Online Support portal.
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NOTE: Signing in to the Online Support portal is required to view premium knowledge articles.
Help Finding and Creating Custom Reports

The Quest Community contains the Enterprise Reporter Custom Reports Forum dedicated to help with custom reporting. The forum hosts discussions about editing reports in the Enterprise Reporter report library to create custom reports. Existing custom reports are available to download and edit. If none of the existing reports meet your needs, you will also find guidelines to request a custom report.

To search for custom reports
1
Click the link for the Custom Report Community in the header bar of the console.
2
Click the link to review the Existing Custom Reports and download any that are appropriate.
3
If the appropriate report is not found, follow the link to the Guidelines to request a custom report.

An Overview of the Report Manager Security

The Report Manager needs to be able to access both the Enterprise Reporter server and the Enterprise Reporter database, as shown in Figure 1.

Figure 1. Credentials used to communicate in Enterprise Reporter

The logged in credentials need the following permissions in order to successfully run and create reports:

To log in to the Report Manager, the logged in user must be in the Reporter_Reporting_Admins or Reporter_Reporting_Operators security group. For more information, see the Quest Enterprise Reporter Installation and Deployment Guide in the Technical Documentation. 

To access the server, the logged in user must be a domain account.

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The account being used to access the database must have read access to the database to read reports, and write access to the database to publish reports. This account is chosen when you log in to the Report Manager. If you are using Windows® authentication, the account should already have these permissions because they must be in a security group in order to log in to the console. SQL accounts must be permissioned manually.
SQL Authentication is supported for the Enterprise Reporter database.

Explaining My Reports, Published Reports, and the Report Library

Enterprise Reporter has three different report containers, each with its own intended use. They are shown in the treeview of the console. Each container can be expanded to show the categories and reports it contains.

See also:

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What are My Reports?
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What are Published Reports?
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What is the Report Library?

What are My Reports?

As you use Enterprise Reporter, you will find that there are reports that you use a lot, or reports that you want to customize. You can store these in the My Reports container. You decide what reports appear in My Reports by copying them from other containers (see Copying Reports ) or creating them from scratch (see Creating New Reports ). My Reports is unique to each user, so different users will have different contents in their My Reports container. You can see your My Reports container on any computer that you are logged in to. You can create your own categories to keep these reports organized for easy access (see Working with Report Categories ). Reports in this container may be scheduled (see Scheduling Reports ).

See also:

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What are Published Reports?
•
What is the Report Library?
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