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Stat 6.1 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: Stat Web Services Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Service Domain Maintenance

The Service Domain table defines all the service domains in the Stat Repository. When first installed, there are no service domains in Stat. You must log into Stat initially with the “System” user ID. Then you can open the maintenance table and define your service domains.

Service domain security is controlled by the following user class rights:

•
Service Domains - Add
•
Service Domains - Edit

The Service Domain table is displayed in a standard maintenance window. To open this window, select Maintenance | General | Service Domains.

Value
Description

Active

If selected, indicates that the service domain is currently active

SD Cd
(Key Value)

A unique 1-3 character code which identifies the service domain. Codes can be alpha and/or numeric. This code prefaces all CSR numbers for the domain. For example: PR-1001 where PR is the SD Cd.

Description
(Required Value)

A brief textual description of the service domain

Unit
(Required Value)

A definition of the business unit that uses this service domain

Address Line 1
(Required Value)

The first line of the address

Address Line 2

The second line of the address

Address Line 3

The third line of the address

City
(Required Value)

The city of the address

State
(Required Value)

The state of the address

Zip
(Required Value)

The zip or postal code of the address

Country

The country of the address

Telephone
(Required Value)

A primary telephone number for the business unit

Last CSR #
(Required Value)

The last CSR number used by Stat for this service domain. When creating a service domain, you may set this value to any number that will define the next CSR number. For example, a setting of 999 will cause the first CSR number to be 1000. The maximum allowed CSR ID is 2147483647.

NOTE: Never set this number backward once CSRs have been entered for the service domain. Serious data integrity problems may result.

CSR Othr Tab

Determines if the Other Info tab is displayed on the CSR window

CSR PS Tab

Determines if the PeopleSoft tab is displayed on the CSR window

CSR Oracle Tab

Determines if the Oracle Applications tab is displayed on the CSR window

CSR Generic
Tab

Determines if a generic application tab is displayed on the CSR window

Generic Application Label

The label of the generic application tab displayed on the CSR window, for example, “Siebel”

PS Locking

Specifies whether or not physical locking is used for PeopleSoft proprietary objects

CSR Task Tab

Determines if the Task/Time tab is displayed on the CSR window

CSR Issue Tab

Determines if the Issues tab is displayed on the CSR window

Daily Time Entry

Determines if the Daily Time Entry feature appears in the Task window for this service domain

Use Appl Env

Determines if the Application Environment field is displayed on the CSR window

Use Cust Prio

Determines if the Cust Prio field is activated on the CSR window

Chk Cust Open

Determines if Stat checks for other open CSRs in the service domain when a customer is selected on the CSR. If set to 'on', Stat will notify the user if the customer has other open CSRs in the service domain.

Update Last
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user who last updated this record

Each service domain must be configured to process outbound email via SMTP. After defining a service domain, click Email Settings. This opens the Electronic Mail Interface Setup window where you configure the Stat Central Agent to manage outbound and inbound email for the selected service domain. For more information, see Configuring the Stat Central Agent for Email .

Department Maintenance

Department Maintenance

The Department table defines all the departments in the Stat Repository. Departments can represent either divisions within your business enterprise, such as Accounting, or outside organizations, such as client companies.

Departments are primarily used for reporting purposes. However, before you can define individual customers, you must define the companies (departments) they work for or represent.

Department security is controlled by the following user class rights:

•
Departments - Add
•
Departments - Edit

The Department table is displayed in a standard maintenance window. To open this window, select Maintenance | General | Departments.

If you want to add or update information in the Department Maintenance table, click Search and use the Search PeopleSoft Country/Department Engine to retrieve department information from PeopleSoft environments. You can also add countries defined in PeopleSoft to the Country Maintenance table. For more information, see the section, Updating PeopleSoft Country and Department Definitions .

Value
Description

Active

If selected, indicates that department is currently active

Dept Cd
(Key Value)

A 1-10 character code which uniquely identifies the department

Description

A brief description of the department

Warn
(Required Value)

A number which determines the warning (yellow) threshold for this department on the Enterprise Console Workload Monitor. For more information, see the book, Stat User Guide, Chapter 4, “Stat Consoles.”

Critical
(Required Value)

A number which determines the critical (red) threshold for this department on the Enterprise Console Workload Monitor. For more information, see the book, Stat User Guide, Chapter 4, “Stat Consoles.”

Last Update
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user that last updated this record

Issue Tracking Maintenance

The Issue Tracking table defines the two custom label fields on the Issue tabs of the CSR window and Project window. From this table you also define issue statuses.

Issue tracking security is controlled by the following user class rights:

•
Issue Labels - Add
•
Issue Labels - Edit

The Issue Tracking table is displayed in a standard maintenance window. To open this window, select Maintenance | General | Issue Tracking.

Custom Label Fields

Stat provides two fields that you can customize to display and capture specific types of information. These fields can be used to capture either free-form text or a set of predefined values.

To define a custom field:
1
In the Custom1 Label field or Custom2 Label field, type the name of the label as you want it to appear in the Issue tab and the Edit Issue window.
2
In the Field Type field, select either Free Form or Pre-Defined, depending on the type of values that you want the field to capture.
3
If you select Pre-Defined, the next step is to define the values that can be displayed in this field. To define a value, do the following:
a
Click New.
b
In the Custom Type field, select the Custom Field for which you want to define a value.
c
In the Value field, enter the value name.
d
Click OK.
e
Repeat these steps for each value you want the field to display.
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