Pre migration steps security is controlled by the following user class rights:
The Pre Migration Steps Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Pre Migration Steps.
The type of step. Options include Custom Command, Run DMS, and Manual. NOTE: Custom Command and Run DMS are also used as post migration steps and are defined the same way. | |
Application release security is controlled by the following user class rights:
The Release Management Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Release Management.
Application release numbers are specific to service domain and change management module.
1 |
In the Domain field, select the service domain. |
2 |
In the Module field, select the change management module. |
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To define a new major release number, click New Major. |
6 |
Template security is controlled by the following user class rights:
The Application Template Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Templates | Application Templates.
The CSR Type Template Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Templates | CSR Type Templates.
Determines whether the template is to be used in either the Description or Resolution tab | |
After you have defined a new template record, click Apply to save your work. Then click Template.... Stat opens the Edit Template window. Here you can specify the information that a user is required or recommended to enter in the Description or Resolution tab of a CSR. The Edit Template window features the same rich text editing capabilities supported in the Description and Resolution tabs, including a Formatting toolbar. For more information on rich text editing, see the book, Stat User Guide, Chapter 3, “Change/Service Requests.”
If you want to see a graphic representation of a template, right-click on a template and then select Print from the right-click menu. This prints a template report which displays information concerning font changes, such as size, color, and italics.
After defining the template, click OK or Apply to save your work.
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