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Stat 6.1 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: Stat Web Services Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

General Tab

The General tab of the System Maintenance window displays addresses and contact information.

When specifying your company’s address, select the country where your company resides in the Country field. Depending on the country you select, the labels of certain fields may change in keeping with the address conventions of that country. Stat comes installed with predefined country labels for USA, Canada, Australia, and the United Kingdom. You can define additional countries in the country maintenance table, as described in the section, Country Maintenance .

The following table describes the value types in the General tab (USA default):

Value
Description

Company Name
(Required Value)

The name of the organization this copy of Stat is licensed to

Country
(Required Value)

The country of the address

Unit
(Required Value)

A definition of the business unit that Stat is licensed to

Street
(Required Value)

The street address

Building

The name of the building, if applicable

Route

The route number, if applicable

PO Box

The post office box number, if applicable

City
(Required Value)

The city of the address

State
(Required Value)

The state of the address

Zip Code
(Required Value)

The zip code of the address

Phone
(Required Value)

A primary telephone number for the organization

License Tab

The License tab displays license information about your currently installed versions of Stat.

The following table describes the information displayed in the License tab:

Value
Description

License Key

The Quest-provided Stat license key number that is unique to your organization. This field is strictly alpha-numeric and is case-sensitive.

NOTE: This field is critical to Stat system function. Entering an invalid license code may render your system inoperative. Never change this code unless you have purchased a new/additional license or you are advised to do so by Stat Support Staff.

If a Stat license is not entered, or if the license is expired or invalid, then only the SYSTEM user or users with Technical-class licensed user with the “System Table - Edit” right can log in to the Stat Windows Client, in which case the System Maintenance table will be the only accessible window.

NOTE: The Stat Web Client does not have ability to validate the license. As a result, all active users will be able to log in to the Web Client regardless of Stat license validity.

Site Message

The Quest-provided registration key used to verify that the license key you entered is valid. After entering the registration key, click Verify. If the key value is verified, further license information is displayed in the Properties field and you can continue using Stat. If the key value is not verified, you will receive an error message and cannot continue until you provide a verified key value.

Properties

Includes the following:

•
License Type - The type of license. Options include Commercial (permanent), Trial (temporary) and Term (a temporary enhancement of licensing rights for commercial users).
•
Technical Licenses - The number of licensed technical users. Technical users have complete access to Stat as defined by their user class rights.
•
Functional Licenses - The number of licensed functional users. Functional users have limited access to Stat and are not allowed to perform object management tasks.
•
Oracle Apps - Indicates whether the license includes access to the change management module for Oracle Applications
•
PeopleSoft - Indicates whether the license includes access to the change management module for PeopleSoft
NOTE: Access to the change management module for generic applications is included in all Stat licenses.

Users Tab

The Users tab lists all the users that have been defined in Stat along with their currently assigned license status.

Your Stat license determines the number of active technical and functional users that can operate in Stat at any one time. The total number of active licensed users is displayed at the bottom of the tab. Inactive users are not counted against the total number of licensed users.

Technical users have access to all Stat functionality and are only limited by their assigned user class rights.

Functional users are limited and do not have access to the following areas in Stat:

•
Maintenance
•
Migration Management (except Migration Approvals)
•
Object Management
•
User Options | PeopleSoft Options
•
User Options | Pre/Post Migration user parameters
•
The Object Management window

Both types of users have full access to the Stat Web Client.

Other Options Tab

The Other Options tab defines CSR operating parameters and user password settings.

The following table describes all the value types in the Other Options tab, except for the User Password Options section which is described in the section, Defining Stat Users .

Value
Description

Last Job
Number
(Required Value)

This is the last Stat Central Agent Job number used by Stat. At setup, you may set this value to any number which defines the next Job number. For example, a setting of 0 causes the first Job number to be 1.

NOTE: Never set this number backward once Jobs have been entered. An initial setting of 0 is recommended.

Last Rule
Number
(Required Value)

This is the last business or personal rule number used by Stat. At setup, you may set this value to any number which defines the next Rule number. For example, a setting of 0 will cause the first Rule number to be 1.

NOTE: Never set this number backward once Rules have been entered. An initial setting of 0 is recommended.

Last Cust.
Number
(Required Value)

This is the last Customer number used by Stat. At setup, you may set this value to any number which defines the next Customer number. For example, a setting of 0 causes the first Customer number to be 1.

NOTE: Never set this number backward once Customers have been entered. You will not be able to add new customers. An initial setting of 0 is recommended.

Last PSobj
Number
(Key Value)

Stat uses a unique numbering system to identify PeopleSoft proprietary objects. When a reference to a new PeopleSoft proprietary object is added in Stat, Stat generates an ID number and displays it in this field. For example, a setting of 0 causes the first PeopleSoft proprietary object ID to be 1.

NOTE: Never set this number backward once objects have been entered since this will overwrite CSR object history. An initial setting of 0 is recommended.

Last Migr.
Number
(Required Value)

Stat uses a unique numbering system to identify each migration. When a new migration completes successfully, Stat generates an ID number and displays it in this field.

NOTE: Never set this number backward once migrations have taken place. An initial setting of 0 is recommended.

Last Object Type
(Key Value)

A unique number assigned by Stat to identify the object type.

Due to its sensitive nature, the Last Object Type field does not appear in the System Maintenance window. However, the values assigned by Stat are contained behind-the-scenes in the table itself. To edit an object type value, you must edit the table using an environment management tool, which is not recommended.

Last Workfl. number
(Required Value)

Stat uses a numbering system to identify each workflow defined in the system.

NOTE: Never set this number backward once workflows have been defined. An initial setting of 0 is recommended.

Min List Refresh
(Required Value)

Determines the minimum allowed automatic refresh rate, in minutes, for users’ Support Consoles

Max List Refresh
(Required Value)

Determines the maximum allowed automatic refresh rate, in minutes, for users’ Support Consoles

Dict. Language
(Required Value)

Determines the default dictionary language used by Stat for spell checking purposes. The default language is English (U.S.). Other options include English (Canada), English (U.K.), French, and German.

Default Country
(Required Value)

The default country of new customers that are defined in Stat. The list of available countries is determined in the Country Maintenance table.

Enable LDAP

If selected, users are permitted to login into Stat using their LDAP login credentials.

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