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DR Series DR4300 - DR Series System Administrator's Guide

Introducing the DR Series system documentation Introducing the DR Series system Setting up the DR Series system Configuring the DR Series system settings Managing containers Managing replications Monitoring the DR Series system Using GlobalView Configuring and using Rapid NFS and Rapid CIFS Configuring and using Rapid Data Access with NetVault Backup and with vRanger Configuring and using RDA with OST
Understanding RDA with OST Guidelines Terminology Supported RDA with OST software and components Best Practices: RDA with OST and the DR Series System Setting client-side optimization Configuring an LSU Installing the RDA with OST plug-in Configuring DR Series system information using NetBackup Backing Up Data From a DR Series System (NetBackup) Using Backup Exec with a DR Series system (Windows) Understanding the OST CLI commands Understanding RDA with OST Plug-In Diagnostic Logs Collecting Diagnostics Using a Linux Utility Guidelines for Gathering Media Server Information
Configuring and using VTL Configuring and Using Encryption at Rest Support, maintenance, and troubleshooting Supported Ports in a DR Series System

Support, maintenance, and troubleshooting

Support, maintenance, and troubleshooting

Using the DR Series system support options
Rebooting the DR Series system
Shutting down the DR Series system
Viewing the software upgrade page
Restore Manager (RM)
Hardware removal or replacement
Troubleshooting error conditions
DR Series system alert and event messages
About the DR Series system maintenance mode

The DR Series system GUI provides various information and tools that can help you better understand the current state of your system and that provide basic, support, maintenance, and troubleshooting functionality.

 
 

Using the DR Series system support options

Using the DR Series system support options

Viewing support information
Viewing system diagnostic log files

In the DR Series system GUI, the Support page provides valuable support options and functionality to help you maintain the state of your DR Series system. These Support options include Diagnostics and Software Upgrades. From the Support page, you can also reboot or shut down the system.

 
 
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Viewing support information

Viewing support information

The Support page displays valuable support information for your system. This information can be useful if you need to contact Technical Support for any technical assistance.

To view the Support page, follow these steps.

1.
In the left navigation menu, click Support.
2.
On the Support page, you can view the following information:
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Product Name—The DR Series system product name.
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Software Version—DR Series system software version installed.
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Service Tag—DR Series system appliance bar code label.
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Last Diagnostic Run—Timestamp of latest diagnostics log file.
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BIOS Version—current version of installed BIOS.
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MAC Address—current address in standard two-digit hexadecimal grouping format.
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iDRAC IP Address—current IP address of iDRAC (if applicable).
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NIC Ports—displays information about bonded ports only (if the 10-GbE NICs are installed, it only displays information about the two supported 10–GbE ports):
▪
Eth0 MAC address and port speed
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Eth1 MAC address and port speed
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Eth2 MAC address and port speed in
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Eth3 MAC address and port speed in
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This page also displays information about the FC cards on PCI slot.
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Viewing system diagnostic log files

Viewing system diagnostic log files

Understanding diagnostics collection
Generating a diagnostics log file
Downloading diagnostics log files
Deleting a Diagnostics Log File

A DR Series system diagnostics log file is a bundle that contains a variety of file types that record the latest system settings and saves them in a compressed .lzip file format.

In the DR Series system GUI, the Diagnostics page allows you to generate diagnostic logs that capture the state of your system. You can also download these log files or delete them as needed.

To view the system diagnostics page, follow these steps.

1.
In the left navigation menu, click Support > Diagnostics.

The Diagnostics page is displayed.

2.
You can view the following columns of information on the Diagnostics page for the diagnostics logs that have been generated.
◦
File name—in this format, <hostname>_<date>_<time>.lzip, as in this example: acme-sys-19_2012-10-12_13-51-40.lzip
 
NOTE: Diagnostic log file names are limited to 128 characters.
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Size—in Megabytes.
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Time—timestamp of when the log file was created.
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Reason—describes the reason the log file was generated (for example, [admin-generated]: generated by Administrator).
 
NOTE: Diagnostic reason descriptions are limited to 512 characters, and the descriptions can only be added using the DR Series system CLI.
◦
Status—indicates the status of the log file (for example, Completed or In Progress).
 
 
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