The following is a list of enhancements implemented in Rapid Recovery 6.10.
Table 1: General enhancements
| Enhancement |
|---|
| The status of events(Green and Red) in the event logs is clearer for colorblind users. |
| Added "Include XCP-ng drivers" option into Boot CD Wizard |
| Capture User Agent string for S3 and S3-compatible cloud providers |
The following is a list of operating systems and applications that have limited support due to end-of-life status as of Rapid Recovery 6.10:
The following applications are no longer supported by Rapid Recovery as of release 6.10:
The following Intel Core processor families are no longer supported by Rapid Recovery Core installation or upgrade starting with 6.9 release:
Please note that starting with the Rapid Recovery 6.10 release, the DocRetriever will no longer receive further updates.
The following table includes a list of issues addressed in this release.
Table 2: Issues resolved in this release
| Issue Description | Issue ID |
|---|---|
| The cluster cannot be protected if virtual machines have specific VHD set disk(s). | 111562 |
This topic contains known issues in the following categories:
Table 3: Core and Windows known issues
| Issue ID | Known Issue Description | Workaround | Functional Area |
|---|---|---|---|
| 111617 | MongoDB service fails to start after Rapid Recovery core upgrade on hardware which does not meet MongoDB system requirements (KB 4041708) | ||
| 111517 | Error: "While Compliance mode is working; you cannot change the mode and retention period cannot be shortened!" | ||
| 111487 | When adding a Linux VM to agentless protection (VMware), the error occurs: "The partition size is incorrect, please shrink the volume." | ||
| 111449 | Transfer fails with GetResponse Timeout error after resizing an LVM volume. | ||
| 111444 | Export hangs and the Core's UI is unresponsive if WriteCachingPolicy is ON | ||
| 111439 | No ability to create repository with size more than 250 TB independently of FS allocation unit size | ||
| 111432 | Core service is crashing in specific environment during restore from a cloud archive (Wasabi) | ||
| 111387 | Core service crash with error "Not enough memory" and / or memory leak on specific environment | ||
| 111365 | Core UI cannot be loaded if using SAML, it just tries loading in a loop | Core Console UI | |
| 111299 | Oracle integrity check fails | Oracle DB Support | |
| 111206 | Linux volume metadata is showing incorrectly. | ||
| 111113 | SLES 12 SP5 fails to boot after BMR. | ||
| 111095 | Export and BMR from Ubuntu 20.04 to VMware fails to boot. | ||
| 110991 | [ZD] Multiple Cores have the same ID | Metadata | |
| 110954 | [ZD] Restore is completed without any data restored (document is blank) and/or "Save as" is failing if DR, SQL and SP are installed on different servers | DocRetriever | |
| 110865 | Linux machine hangs from time to time while snapshot if some i/o data was generated for the same volume | None | Transfer, Linux, Core Service |
| 109771 | After canceling an ESXi export task when all volumes are in the post-processing phase, an error message appears. | Virtual export | |
| 109575 | On a specific environment, Core Console UI does not load, with the error "Attempted to read or write protected memory. This is often an indication that other memory is corrupt." | Core Console UI | |
| 109236 | Transfer job for VM with SharedVHDX on SOFS appears to fail with errors "Session with the id has not been found: fileTransmitSessionId" and "The process cannot access the file because it is being used by another process: " but recovery points actually are created. | ||
|
108972 |
Trying to perform an "Open Exchange Database" job from a recovery point fails with error "Multiple concurrent writable mounts of a single volume are not supported." |
Use the Local Mount Utility, or manually mount the recovery point and open the database. |
|
| 107978 | When deploying the Rapid Recovery Agent from the Core server, the Microsoft Store Install Service disappears from the list of services visible on the protected machine. | No workaround at this time. | Agent installation |
| 107947 | On a specific environment, virtual export fails to start, with error: 'Cannot connect to a remote machine '{0}' ' sometimes on unstable environment. | Contact Quest Support for a patch to resolve this issue. | Virtual export |
| 107855 | On a specific Dell PowerEdge Windows server environment, protected machine hangs briefly (up to 1 minute) every hour when the Rapid Recovery Agent service starts, seemingly due to a 20-30 BCD query. | Perform BCD queries one at a time, sequentially, to avoid this issue. For diagnostic steps, see Quest Knowledge Base article 259558. | Agent unresponsive |
| 107784 | When protecting a cluster, there is no ability to add cluster nodes to Virtual Standby | No workaround at this time. | Virtual export |
| 107756 | There is no ability to set Core Connection Timeout in UI | ||
| 107755 | When creating an archive using the Archive Wizard, if you return from the Options wizard page back to the Machines page, there is no ability to edit the date range. | Close the wizard without saving the archive, and run through the wizard again. | Archiving, usability |
| 107346 | When restoring or performing virtual export of a volume with 512-bytes per sector to a volume with 4096-bytes per sector, a warning message does not appear. | For workaround, please see Quest Knowledge Base article 144232. | Virtual export, notifications |
| 107304 | On a specific appliance environment, the error message "GetResponse Timed Out" appears when trying to open the Appliance page. | Contact Quest Support for a patch to resolve this issue. | Appliance, Core Console UI |
| 107182 | Encryption key does not apply to cluster nodes during cluster protection. | Select encryption key for nodes manually in Settings. | Encryption |
| 106938 | On a specific appliance environment, the "Storage Hardware" information is not available on the Appliance Health page. | Contact Quest Support for a patch to resolve this issue. | Appliance, Core Console UI |
| 106545 | When upgrading a Core (in languages other than English) that protects machines with Agent version earlier than 5.4.3.106, the Compatibility page of the Rapid Recovery Core Installer wizard incorrectly shows Agent version 7 in the message instead of Agent 6.2 or Agent 6.3 (based on the installer being used). | None available. Disregard the version number. Protected machines with supported operating systems will be upgraded to Rapid Recovery Agent version 6.3. | Installer, localization |
| 105830 | Rollup job does not merge replicated recovery points according to the retention policy if seed drive for older recovery points was not consumed. | Consume the seed drive on the target core. | Rollup jobs, replication, seed drive |
| 105445 | Trustedinstaller process called during every metadata request from Agent, consuming about 100MB of additional RAM. | Contact for a patch to address this issue. | Metadata |
| 103477 | If the Quest NetVault Backup with BMR plugin is installed on the same server as the Rapid Recovery Core, then ESXi exports fail. | Copy the following DLLs from Coreservice\vddk\bin to the Coreservice folder, and then restart the Core service:
|
Virtual exports |
| 102390 | Drive letters are not assigned on an exported machine that is identical to the original machine. | Assign drive letters manually, or contact Support for a script to run on the exported machine that solves the issue. | Virtual exports |
| 97451 | Volume letters are not assigned after BMR for GPT partitions of ESXi Agentless VM. | Assign drive letters manually. | BMR, ESXi agentless |
| 27309 93141 |
ESXi virtual export with automatic disk mapping using default configuration for the VM configuration location fails with unclear error. The Failure Reason is "Task 'ReconfigVM_Task' failed: Invalid configuration for device '0'." | Reduce the number of concurrent exports. | Virtual exports, ESXi |
Go to the top of the Known issues topic.
| Issue ID | Known Issue Description | Workaround | Functional Area |
|---|---|---|---|
| 111206 | Linux volume metadata displays incorrectly. | Linux, Metadata | |
| 110865 | If I/O data is generated for a volume on a Linux machine, the Linux machine may not respond during a snapshot. | Linux, protected volumes | |
| 107984 | When installing Rapid Recovery Agent on a Linux machine, minor misspellings appear on the command line for firewall settings. | No workaround at this time. The text "Configured manualy. May be reconfigured…" is expected to be changed to "Configured manually. This may be reconfigured...". | Linux, Agent installation |
Table 5: Local Mount Utility known issues
| Issue ID | Known Issue Description | Workaround | Functional Area |
|---|---|---|---|
| 108540 | Toast pop-up notifications appear outside of the Local Mount Utility application window/frame. | No workaround at this time. | Notification |
| 107756 | Tthere is no ability to set Core Connection Timeout using the LMU UI. | You can set the Core Connection Timeout using the Windows registry using key CoreConnectionTimeout. For more information, see Quest Knowledge Base article 210006. | LMU, Connection timeout |
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