KACE Desktop Authority 11.1 - ExpertAssist User Guide

File Transfer

With ExpertAssist File Transfer, you can quickly and securely transfer files between the local and the remote computer. All data transferred between the two computers is compressed and encrypted by the Java applet, so you can be sure that it is secure.

The file transfer screen is divided into two panels:

1. The left hand panel shows the file system of the computer running the web browser.
2. The right panel displays the remote computer’s file system.

Figure 7: File Transfer window.

You can use the icons in the toolbar at the top of the screen or your keyboard and mouse to operate the File Transfer applet. There’s always an active and inactive panel and you can switch easily between them with the Tab key.

Using the File Transfer applet is very helpful when synchronizing your data. If ExpertAssist notices identical data on the source and destination locations, it will prompt you to choose whether you want to overwrite/update the destination file with the old/new one or skip and continue synchronizing data. It is also possible to apply selected action to all files that will match the same criteria.

The available toolbar buttons are:

 You can refresh the list with the Refresh button, by pressing F5, or by right clicking in the Local or Remote panel and selecting Refresh from the context menu.

  You can go up to the parent directory by clicking on the Up button, by pressing Backspace, or by right clicking on a file or folder and selecting Up from the context menu.

 To go to a different folder click on the Go to folder button, by pressing the CTRL+G key combination, or by right clicking in the Local or Remote panel and selecting Go to folder from the context menu.

 You can create a new folder with the Create folder button or by pressing the CTRL+N key combination, or by right clicking in the Local or Remote panel and selecting Create Folder... from the context menu.

 You can delete a folder or file with the Delete button, by pressing Delete on your keyboard, or by right clicking in the Local or Remote panel and selecting Delete from the context menu.

 You can rename a file or folder with the Rename button, by pressing F2, or by right clicking in the Local or Remote panel and selecting Rename from the context menu.

  You can copy a file or folder with the Copy button, by pressing CTRL+C, or by right clicking in the Local or Remote panel and selecting Copy from the context menu.

  You can move a file or folder with the Move button, by pressing CTRL+X, or by right clicking in the Local or Remote panel and selecting Move from the context menu.

 Synchronize folders by clicking on the Synchronize current folder button or by pressing CTRL+S. Synchronization merges folder contents making sure that each o the synchronized folders contains the most recent version of the file or folder inside.

 Replicate files from the source folder to the destination folder by clicking on the Replicate button or by pressing CTRL+R. Replication replaces target folder contest making sure that the target folder is a bitwise replica of the source folder.

  You can select files with the Select files button or by pressing + (plus) on the number pad.

  You can unselect files via the toolbar Unselect files button or with - (minus) on the number pad.

  Select the folder on a remote or local computer and click the Folder size button or press CTRL+F to calculate the size of all contents within the selected folder. Alternatively, right-click the chosen folder and select Folder size from the context menu.

Go directly to the Drive List by right clicking on the active panel and selecting Drive list or by pressing Ctrl+Backspace.

Help Desk Chat

ExpertAssist’s Help Desk Chat feature allows you to communicate with the user sitting in front of the remote computer as you would with any instant messenger software. ExpertAssist’s advanced diagnostic capabilities can be put to use while you’re remotely connected.

Figure 8: Help Desk Chat window.

1. Type text in the lower pane of the chat window.
2. Once typed, click Send button or hit Enter. The text typed by both yourself and the remote user appears in the upper pane of the chat window.
3. You can distinguish the typed text of yours from that typed by your remote user by different font coloring used for the typed text.
4. Use Ctrl+Enter key combination for entering paragraphs while you type.
5. You can copy and paste text from and to these windows.

This functionality is implemented in a Java applet which is similar to the screen that the remote user will see.

Computer Management

The Computer Management object allows you to take advantage of a wealth of ExpertAssist administrative features including the File Manager, information on the Processes, Services and Drivers of the remote machine and even a reboot of the remote machine.

File Manager

The File Manager displays a list of all available drives, together with their capacity and available space.

Double-click on the drive names to get into the root directory of that drive, where all files and directories are also links.

Double-click on the name of a subdirectory to get into it and produce a listing.

You can select multiple consecutive files with the Shift key, or non-consecutive files with the CTRL key.

Use the toolbar buttons to copy, delete, or move the selected files.

To work with files:

1. Double-click on the name of a file and the ExpertAssist will send it to your browser.
2. Press the Back button to close the file.
3. Press the Save button to save any changes made to the file.

Table 2: File Manager toolbar buttons.