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Core upgrade to 6.9 finish with upgrade MongoDB warning
Description
When the Core upgrade finishes it shows a warning for the step "Upgrade MongoDB", this happens when the Core installation is in a different folder than "Program Files" for example: X:\apps\apprecovery
Cause
The issue has been identified as defect RR-111550.
A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support Portal at quest.com/support .
For more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal.
Resolution
Upgrade the core to Rapid Recovery 6.9.0.309 or newer from here.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Rapid Recovery
6.9
Topic(s):
Troubleshooting
Article History:
Created on: 6/18/2024 Last Update on: 9/2/2024
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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