Return
-
Title
Empty public folders when restoring from an Exchange mailbox database running the latest cumulative updates -
Description
When loading the public mailbox database in Mailbox Restore for Exchange, to perform a granular restore, the public folder does not display the content. -
Cause
On Microsoft Exchange mailbox databases with the latest cumulative update applied the public folder is treated as a system folder. -
Resolution
To perform granular restores of Public folder items, go to Tools, then Settings and enable the option "Show system folders".
After enabling this option, browse to the public folder location and the folder's content should now be available to perform the restore.Instructions with complete steps can be read in detail in our Mailbox Restore for Exchange Restores knowledge base article.