Rapid Recovery Core Reports Constant "The Core failed to contact the QorePortal" Warnings (4048167)

Rapid Recovery Core Reports Constant "The Core failed to contact the QorePortal" Warnings

The Rapid Recovery Core is showing several "The Core failed to contact the QorePortal" warnings every day, the Core is able to contact the License Portal and the QorePortal successfully.

The following can be found in Core's AppRecovery.log:
ERROR 2022-05-13T14:27:37 [609] - Replay.Core.Implementation.Licensing.LicenseService ()
Phone Home v 7.0.1: Phone Home failed with unexpected exception.
The remote server returned an unexpected response: (429) Service is overloaded. Retry operation later.. (0x80131501)

The Core is failing to contact the QorePortal at certain hours due to connection timeouts.

Windows Registry Disclaimer:

Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.



Perform these steps to solve the issue:

1. Stop Core Service
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CloudCommunicationConfigurationService\
3. Extent timeout by editing the following registry keys values:
     - HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CloudCommunicationConfigurationService\BackgroundJobsSendTimeout = 120
     - HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CloudCommunicationConfigurationService\EventsSendTimeout = 120
     - HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CloudCommunicationConfigurationService\MetadataSendTimeout = 120
     - HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CloudCommunicationConfigurationService\PhoneHomeSendTimeout = 120
4. Restart Core service