Return
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Title
Cluster protection fails with "Object reference not set to an instance of an object" -
Description
Protecting a Cluster fails with the error "Object reference not set to an instance of an object". However, if each node is protected separately they get added to protection.
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Cause
This has been identified as defect RR-110997
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Resolution
- Verify that each node has the same Rapid Recovery agent version installed.
- Refer to the KB 114295 to verify if there are WMI issues.
- If the issue persists you can proceed and install the patch below.
Patch Disclaimer:
- Patches are provided as is for the specific build listed.
- Active support is required to download a patch. If not already logged in @ Quest Support, you will be prompted to do so before you may download.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise the previous patch will be over written.
- Follow best practice to install MSI patches per KB How to apply updates to product software.
Workaround:
- Patches are available for the following builds. Download the appropriate patch and apply to Target Core(s) per KB How to apply updates to product software:
- Rapid Recovery 6.6.0.268, P-2614.msi.
- If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.