-
Title
Unable to mount a Recovery Point - 'TevoMountReplay failed with error -2147023570 (0x8007052e - The user name or password is incorrect)' -
Description
All attempts to mount a recovery point fails with error;
"TevoMountReplay failed with error -2147023570 (0x8007052e - The user name or password is incorrect)"
Server side:
Replay.Common.Contracts.TevoLib.TevoLibraryErrorException: TevoMountReplay failed with error -2147023570 (0x8007052e - The user name or password is incorrect) at Replay.Common.NativeWrapper.TevoLib.TevoLibraryErrorException.Throw(String functionName, Int32 errorCode) at Replay.Common.NativeWrapper.TevoLib.TevoLibWrapper.MountReplay(UInt32 ipAddress, UInt16 port, String imageFile, UInt32 epoch, UInt32 startEpoch, UInt16 flags, String linkName, String securityProvider, String domain, String username, String password, VolumeName& virtualVolumeGuidName, String& virtualVolumeDriveLetter) at Replay.Common.Implementation.VirtualDiskDriver.VirtualDiskDriverService.MountInternal(IPAddress replayServerAddress, UInt16 replayServerPortNumber, String volumeImageId, UInt32 epochNumber, UInt32 startEpochNumber, MountFlags mountFlags, String driveLetter, String securityProvider, NetworkCredential credential, Boolean useTimeout) at Replay.Common.Implementation.VirtualDiskDriver.VirtualDiskDriverService.Mount(IPAddress replayServerAddress, UInt16 replayServerPortNumber, String volumeImageId, UInt32 epochNumber, UInt32 startEpochNumber, MountFlags mountFlags, String driveLetter, String securityProvider, NetworkCredential credential) at Replay.Core.Implementation.Mounts.
-
Cause
A local security policy has been set on the Core server, blocking incoming NTLM traffic. -
Resolution
On the Rapid Recovery Core server;
1. Open Local Security Policy (secpol.msc)
Navigate to: Local Policies > Security Options
2. Find the Policy: 'Network security: Restrict NTLM: Incoming traffic'
3. Set Security Setting to: Allow All
4. On an elevated command prompt, run command "gpupdate /force"
If mounts of recovery points still fail with the same error, the following policies should be changed to Allow All as well:
- Network security: Restrict NTLM: Audit Incoming NTLM Traffic
- Network security: Restrict NTLM: Audit NTLM authentication in this domain
- Network security: Restrict NTLM: NTLM authentication in this domain
- Network security: Restrict NTLM: Outgoing NTLM traffic to remote servers
Run command "gpupdate /force" to update the changes made to the group policy.