Attachability not possible when agent is linked to a hypervisor host on Rapid Recovery Core 6.2 (4044765)

Attachability checks are failing for machines protected with the Rapid Recovery Agent, when they are linked to a Hypervisor host.

Error

Attachability check of the recovery point 'Snapshot(s) of ','C:\,'D:\','(Volume Labeled 'System Reserved')' on 'AGENT01' as of '6/2/2018 8:30:00 AM' (Core local time)' has been skipped. Reason: Attachability check cannot be performed for the machine 'AGENT01'. Please change attachability settings to use SQL Server on the Core or disable the nightly job.

This issue has been identified as defect RR-107886.

Windows Registry Disclaimer:

Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry”.

There are two solution to this issue at the moment. Solution 1 is temporary solution and Solution 2 is a patch installation.

Solution #1:

As a temporary solution to resolve the issue what you can do is:

1. Link the Agent to the host once again.

2. Stop the Core Service.

3. Open Registry and navigate to the: 

HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Agents\***Agent_ID_with_The_Issue****

---> Please locate value "MachineFlags" ---> Right click ---> Modify ---> Change to decimal value "1".

4. Start the Core Service

This will keep the machine linked under the same Host, but it will allow Attachability check to be performed on Agent side.

This issue is only affecting Rapid Recovery Core 6.2

Solution #2:

Please contact support team to provide and install the patch that will resolve the issue.