Rapid Recovery Core service fails to start with the following errors
Event viewer:
Log Name: Applicationat Replay.Core.Service.Core.Start()
AppRecovery.log:
To resolve this issue, recreate the core certificates:
1. Open certmgr.msc
2. Navigate to Certificates -> Trusted Root Certification Authorities -> Certificates
3. Identify all the certificates with core hostname, it may contain more than two
4. Create a backup of each certificate: Right click -> All tasks -> Export
5. Delete all certificates, with the core hostname, previously identified and backed up
6. Open services.msc
7. Start Quest Rapid Recovery Core Service
8. After the core service starts, go to the core console and all the machines protected with an agent won't be able to communicate with the core
9. For each each agent, repair the connection using the button "Repair" available from the agent summary page
© 2025 Quest Software Inc. ALL RIGHTS RESERVED. Terms of Use Privacy Cookie Preference Center