Rollups are failing with error: "Cannot find the recovery point with id <ID>" (4043057)

Rollups are failing with error: "Cannot find the recovery point with id "

The issue has been identified as defect  RR-109513.

Our development team has created a patch to fix this problem on version 6.3.0.5309. Please open a case with technical support to retrieve this patch.

Patch Disclaimer:

• Patches are provided as is for the specific build listed.
• Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
• If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise the previous patch will be over written.
• Follow best practice to install MSI patches per KB How to apply updates to product software.

Workaround:

To resolve the issue, please do one of the following:

- stop the Core service gracefully and start it back

Or:

- perform a repository check in Core console, More (...), Repositories, click on repository drop-down menu on the right side, Check.

Note: repository check process usually takes longer than stopping and starting the Core service.