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Title
Rapid Recovery is only accepting old Top Level Domains and not the new ones (.solutions or .local) for notification emails. -
Description
Rapid Recovery is only accepting the old Top Level Domains (.com, .in and .us) but not accepting the new domains (.solutions and .local) for notification emails. -
Cause
The issue has been identified as defect RR-110567. The defect will be evaluated by our Product Team for inclusion in a future release of Rapid Recovery.A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support PortalFor more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal. -
Resolution
Patch Disclaimer:
- Patches are provided as is for the specific build listed.
- Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise the previous patch will be over written.
- Follow best practice to install MSI patches per KB How to apply updates to product software.
Workaround:- Patches are available for the following builds. Download the appropriate patch and apply to Target Core(s) per KB How to apply updates to product software:
- Rapid Recovery 6.4, P-2593.msi
- If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.