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Title
Nightly SQL attachability job is stuck for specific agent -
Description
When looking through logs, it seems that SQL attachability job is queued at nighttime, but does not progress. Next night, the following attachability job for the same agent cancels it and queues a new one, which is also getting stuck. -
Cause
Remote mounts on the agent server -
Resolution
To resolve the issue, please do the following on the affected server:
- stop the Agent service
- navigate to c:\ProgramData\Apprecovery\MountPoints
- delete everything in that folder
- start Agent service back or reboot the serverTo verify that attachability job is working, in the Core console, click on the agent server name, Recovery Points. Click on gearbox drop-down on the right side of the the RP line and select "Force Attachability check"
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Defect ID
232378