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Title
SQL Server Content window reports database sizes of "0 bytes". -
Description
When you go to the Recovery Point page for an agent, and click on the "database icon" for any recovery point, the SQL Server Content window that is displayed, shows database with sizes of 0 bytes.
You can take a snapshot of your SQL server, mount a recovery point, and confirm that file date and size matches with the corresponding files in the original server.
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Cause
This behavior is due to agent version support on Rapid Recovery. If the agent version is 5.3.x or lower, metadata collection differs, and certain information is not transferred to the newer version core service. This does not mean that your backup will be affected, but some SQL functions on the core console will not be available for that agent.
Note that agent version support and core/agent compatibility information can be found in the specific product's Release notes.
All documentation is always available from support.quest.com's Technical Documentation pages.
Here are links to some of the latest relevant release notes.
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Resolution
Upgrade the SQL agent's version to match core server's version.
All product downloads are always available from support.quest.com's downloads pages.
Downloads for Rapid Recovery are available via the link below. Remeber to select the appropriate version from the drop down menu.