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Title
License type of Agent has been changed from Virtual to Physical after re-protecting ESXi VM -
Description
On a Rapid Recovery Core using NPH license, if a virtual machine (VM) is protected though the ESXi host and then it is removed from protection, re-adding the machine to protection will change the agent type from Virtual to Physical in the license portal. -
Cause
This has been identified as defect RR-109380. -
Resolution
Patch Disclaimer:
- Patches are provided as-is for the specific build listed.
- Active support is required to download a patch. If not already logged in at https://support.quest.com, you will be prompted to do so before you may download it.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise, the previous patch will be overwritten.
- Follow best practice to install MSI patches per KB How to apply updates to product software.
Workaround:
- Patches are available for the following builds. Download the appropriate patch and apply to Target Core(s) per KB How to apply updates to product software:
- Rapid Recovery 6.3.0: https://support.quest.com/es-es/download-install-detail/6111077
- If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.
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Defect ID
RR-109380