From time to time or when investigating a support case, you may be asked to upload log files to Data Protection Support.
If you are running AppAssure 5.x please refer to the following KB article: Uploading Log Files for AppAssure 5
This article describes how to upload log files to Support for your Rapid Recovery environment.
On the Rapid Recovery 6 Core:
On the Rapid Recovery 6 Agent:
DO NOT FORGET TO INFORM THE SUPPORT ENGINEER ASSIGNED TO YOUR CASE WHEN THE LOG UPLOAD IS FINISHED
PLEASE NOTE THE FOLLOWING
Due to defect D-31380, you will need to deselect the "Appliance log files" check box if you are not running the Rapid Recovery Core on a DL appliance (DL1000, DL4000, or DL4300). More information can be found here: Info Gathering Tool: Errors on Non-Appliance
Your Info Gathering Tool shortcut may not have an icon. You can resolve this issue with the steps in this KB article: Info Gathering Tool does not have an Icon
You may need to collect and upload a dump file with the Info Gathering Tool, but when doing so an error message is displayed that "The AppRecovery dumps cannot be copied to a temporary folder." Please visit this KB for a solution: Info Gathering Tool Cannot find temp folder of Process Dump