Statistica is now part of TIBCO. Beginning June 5th, Statistica customers will need to use TIBCO Support's customer portal, to receive assistance with Statistica.
User has proxy server configured on the AppAssure /Rapid Recovery core server but the core attempts to access the license portal directly and does not use the proxy.
User has rules configured on the proxy as per KB:
Perform the following changes in the Core.Service.exe config file:
1. Go to C:\Program Files\AppRecovery\Core\CoreService
2. Find Core.Service.exe.config file
3. Specify necessary proxy address like proxyAddress="http://host:8888"
NOTE: "https://192.168.63.1:3128" should reflect the address and port number found in the proxy setting in Internet Exporer.
NOTE: This text will need to be added if it does not already exist.
5. Try to connect to license portal.