Understanding Error 1603: Fatal Error during Installation (4035184)

This is a Microsoft/environmental-based issue and we have collected some best known practices in order to resolve this error. However, you might need to contact Microsoft for additional support.

Error 1603 is a known Microsoft/environmental issue. This error message is displayed by the Microsoft Windows Installer Engine and is a general error code that indicates a problem occurred during the installation.

The following is a non-exhaustive list of known causes for this error.

• Short file name creation is disabled on the affected machine .
• An Install Script custom action is prototyped incorrectly.
• The 'WdfCoInstaller01009 DLL' may be corrupted
• A file is locked and cannot be overwritten.
• The setup was corrupted after installation and therefore fails with this error during un-installation.
• A general error occurred during the installation.

To resolve this issue, complete the following steps.

1. Please refer to KB# 287030, if this error occurs during installation of pre-requisites, download and install the latest supported Microsoft Visual C++ Redistributable.   You may also want to delete the prerequisites from the computer using Add/Remove Programs (C++ redistributed software) and let the pre-requisites install through it.   Once downloaded and installed, please re-run the agent installer.
2. The 'WdfCoInstaller01009 DLL' may be corrupted, please refer to KB # 181457.
3. Make sure short file name creation is enabled on the target machine. You can check to ensure that the target machine does not have short file name creation disabled by navigating to the following registry entry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem
   • Make sure the value "NtfsDisable8dot3NameCreation" is equal to 0. This indicates that short file name creation is enabled. A value of 1 indicates that this functionality is disabled. You should change the value to 0.
   • After modifying this value, the target machine should be rebooted before attempting to launch the setup again. If the target machine should normally have short file name creation disabled, it can be disabled after the install completes by resetting "NtfsDisable8dot3NameCreation" to 1 and rebooting.
4. Disable antivirus temporarily and retry agent installation.
5. If this error occurs during un-installation, use the Microsoft Windows Installer CleanUp utility to uninstall the installation.
6. Once the installation has been successfully un-installed, debug the project to determine what caused the original error.

For more information on the error 1603 on installation, please visit - http://support.microsoft.com/kb/834484/en-us