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Título
How to upgrade Unified Communications Analytics -
Descrição
This article is describe how to upgrade from Unified Communications Analytics.
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Causa
Version 8.4 does not support a direct upgrade from versions below 8.1.
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Resolução
Upgrading from 8.1 or laterWhen you are upgrading from UCCS - Analytics 8.1 or later, perform an in-place upgrade to ensure you maintain your collected data. Do not uninstall the previous version. If you uninstall the previous version, you will lose all the collected data.Performing a manual backup of the storage folder before upgradeBefore you upgrade UC Analytics, it is recommended that you perform a manual backup of your storage folder. If you have multiple Storage Engines deployed, you must take a backup of each storage folder on each server.To perform a manual backup of the storage folder1. Stop the following UC Analytics services:• UC Analytics Query Engine• UC Analytics Storage Engine2. Navigate to the UC Analytics storage folder. By default, the directory is located in the following path:C:\Program Files\<VendorName>\UC Analytics\Storage3. Use a compression utility to compress the Storage folder, such as to a zipped file format.4, Copy the compressed file to a separate location.Once the information is backup proceed with the software Upgrade by Running the Installer and following the wizard.