Message "Our records indicate that you are no longer current on maintenance.." even if the maintenance is valid. (4273423)

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Message "Our records indicate that you are no longer current on maintenance.." even if the maintenance is valid.
Descrição

The error message starting with "Our records indicate that you are no longer current on maintenance.." appears after trying to download the installation package from Support Portal.
Resolução

This message appears when there is not a valid maintenance contract.
If you have a maintenance contract , please log out of the portal and clear your cache. Once you have done that please log back in and attempt to download one more time.
If the problem persists, send an email to supportadmin@quest.com with information about your account.

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