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NetVault 13.1.2 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor Object storage NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out Push installation failed on Linux
Safe Mode in NetVault

Downloading trace files

Trace files are generated on the machines where the selected processes are running. You can use the WebUI to download trace files from various machines to the local machine where the WebUI is running.

To download trace files:
1
In the Navigation pane, click Change Settings.
2
To download trace files:
•
From the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing.
•
From the NetVault Client: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
3
In the list of trace sessions, select the session that you want to download.
4
Click Download, and in the confirmation dialog box, click OK.
In the File Download dialog box, select the Save option, and specify the location, if necessary. Make sure that you do not navigate away from the page until the browser starts downloading the files.
 
* 
NOTE: When you send trace files to Quest Technical Support, make sure that you include files from all relevant NetVault machines.

Changing the trace directory location

By default, the trace container directory is created under the NetVault installation directory. You can modify the default settings to specify a new location for the container directory. When tracing is enabled, a session directory is created under the container directory; all trace files generated during the session reside in this directory.

 
* 
NOTE: The trace container directory cannot be changed when tracing is enabled.
To change the trace container directory:
1
In the Navigation pane, click Change Settings.
2
To change the trace directory:
•
For the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing.
•
For the NetVault Client: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
3
On the Diagnostic Trace Settings page, click Trace Configuration. In the Trace Configuration Options dialog box, configure the following setting:
•
Trace Container Directory: Specify the new location for the trace container directory. You must provide the full filepath.
4
Click Apply to apply the new settings and close the dialog box.

Enabling tracing using Txtconfig

You can use the Txtconfig utilities to enable tracing at service startup. At service startup, tracing is enabled on all processes. The Txtconfig utilities do not provide the options to start tracing immediately, start and stop tracing at the specified time, or enable tracing for specific processes.

To enable diagnostic tracing using Txtconfig:
1
In a terminal or command prompt window, type txtconfig, and press Enter or Return.
2
On the Machine page, press p to view the main menu, and then press the option number for the Diagnostic Tracing page.
3
Press the option number for the Enable trace on service startup setting to change the value to ON.
4
To save the settings and quit Txtconfig, press s, and then press q.
 
* 
NOTE: Tracing is not enabled until the next service startup. For more information about restarting the NetVault Service, see Starting or stopping the NetVault Service.

Disabling tracing

Tracing can affect performance and generate large amounts of data on the server and client machines. After your issue is resolved, make sure that tracing is disabled on all relevant NetVault machines.

To disable diagnostic tracing:
1
In the Navigation pane, click Change Settings.
—or—
In the Navigation pane, click Manage Clients.
—or—
In the Header pane of NetVault WebUI, click Diagnostics warning, the Manage Clients page is displayed.
2
To disable diagnostic tracing from Change Settings:
•
For the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing.
•
For the NetVault Client from Change Settings: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
3
On the Diagnostic Trace Settings page, click Disable Tracing.
4
To disable diagnostic tracing for the NetVault Client from Manage Clients page:
•
Clear the Trace Status check box for the selected clients. In the Confirm Disable Trace dialog box, click Ok.
—or—
•
Select the client, and click Disable Tracing. In the Confirm Disable Trace dialog box, click Ok.
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