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NetVault 13.0.3 - Installation Guide

Introduction Deploying NetVault Reviewing pre-installation requirements Installing NetVault Reviewing post-installation requirements Upgrading NetVault Licensing NetVault Removing NetVault Troubleshooting

Installing the product license file

Removing NetVault

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Removing NetVault Server or Client

Removing NetVault Server or Client

When you install the NetVault Server or Client software on a machine, the installation process creates an uninstaller executable file named “uninstall” under the NetVault installation directory. You can use this executable to remove NetVault. The installation process also creates a data file named “uninstall.dat,” which contains information about the installation. To properly uninstall the software, both the uninstaller executable and the uninstall.dat files must exist on the machine.

 
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NOTE: When you remove NetVault, the backup indexes are deleted from the NetVault Database. However, the actual backed up data remains intact on the media.
To remove NetVault Server or Client:
1
Log on to the system with administrator or root-level access, and navigate to NetVault installation directory.
2
Use any of the following methods to run the uninstaller.
 
Mode
Description

GUI mode

Double-click the file named “uninstall.”

The filename extension is “.exe” on Windows and “.app” on Mac OS X.

Text mode

Depending on the operating system, type the following command:

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Linux and UNIX: ./uninstall --mode text
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Mac OS X: /path/to/nvbu_install_dir/uninstall.app/Contents/MacOS/installbuilder.sh --mode text
NOTE:  
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When uninstalling NetVault on Linux IA (Itanium), the uninstaller shows “unaligned access” warning messages. However, the uninstallation completes successfully.
Example warning messages:
unaligned access to 0x6000000005642f7c, ip=0x2000000004dbe520
To suppress these warning messages, start the uninstaller by running the following command:
prctl --unaligned=silent ./uninstall --mode text
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You can omit the --mode text option when running the uninstaller on a local Mac OS X machine. When running the uninstaller on Mac OS X from a remote terminal (SSH or telnet), it may be necessary to use the --mode text option. Otherwise, the installer may run in full graphic mode without showing any output in the console.

Unattended mode

Depending on the operating system, type the following command:

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Linux and UNIX: ./uninstall --mode unattended
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Mac OS X: /path/to/nvbu_install_dir/uninstall.app/Contents/MacOS/installbuilder.sh --mode unattended
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Windows: uninstall --mode unattended
NOTE: When uninstalling NetVault on Linux IA (Itanium), the uninstaller shows “unaligned access” warning messages. However, the uninstallation completes successfully.

Example warning messages:

unaligned access to 0x6000000005642f7c, ip=0x2000000004dbe520

To suppress these warning messages, start the uninstaller by running the following command:

prctl --unaligned=silent ./uninstall --mode unattended

 
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NOTE: On Windows, you can also use Programs and Features to uninstall NetVault:
1
Open Programs and Features (Start > Control Panel > Programs > Programs and Features).
2
In the list of installed programs, select NetVault, and then click Uninstall.
3
In the confirmation dialog, click Yes to remove the program.
The uninstaller generates a log file named netvault_{GUID}_uninstall.log in the system temporary directory. If the uninstallation fails, the uninstaller may not generate the regular log file. Instead, it may leave an intermediate log file is named bitrock_installer.log or bitrock_installer_nnn.log in the system temporary directory.

Troubleshooting

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Common errors
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