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NetVault 13.0.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Canceling a deployment task

You can cancel a deployment that is in progress from the Deployment Task Status page.

 
* 
NOTE: If a task is aborted after the deployment agent has started on the remote machine, the agent does not exit. It completes the software installation task. However, if the target is a new client, it is not added to the server.
To cancel a deployment task:
1
In the Navigation pane, click Deployment Task Status.
2
In the task table, select the task, and click Abort.
3
In the confirmation dialog box, click OK.

Cloning a deployment task

You can use the clone method to create a deployment task from an existing task. After the task is cloned, you can modify the installation packages, target clients, and other installation settings for the task.

To create a deployment task from an existing task:
1
In the Navigation pane, click Deployment Task Status.
2
In the task table, select the task, and click Clone.
3
Complete Step 3 through Step 11 in the section Performing push installations.

Adding clients

This section includes the following topics:

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Adding a client to the NetVault Server
•
Adding multiple clients
•
About firewall settings
•
Locating a client
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Checking communication through a firewall
•
Removing a client from the list of available clients

Adding a client to the NetVault Server

To use a client in a backup or restore operation, you must first add the client to the NetVault Server. You can use the configuration wizard to add and configure a NetVault Client.

 
* 
NOTE: A NetVault Server can only support clients of the same version as itself or older. The NetVault Client software version cannot be higher than the NetVault Server software version.

To back up the client machine added by MSP administrator, first add them to default client group.

To add a client to the NetVault Server:
1
In the Navigation pane, click Manage Clients, and then click Add Client.
 
* 
NOTE: The client list is not displayed for tenant administrator. Tenant administrator must use the Find Machine option to locate and add such clients.
2
If the client is password-protected, type the NetVault password for the client. You can also provide the root or administrator password for the client.
If a NetVault password is not set for the client, provide the root or administrator password for the client.
Click Next.
This page is not displayed if security is disabled on the client. For more information, see Configuring security settings.
3
Type a descriptive text for the client, and click Next.
4
If the client resides on a network that is outside the firewall, select the Client is Outside Firewall check box, and configure the firewall settings. For more information, see About firewall settings.
Click Next.
5
After the client is successfully added to the server, a message is displayed.

The client machine is listed on the Manage Client page. You can view the following information about the machines:

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Status: Displays the status icons, which indicate whether the client is online of offline.
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Client: Displays the NetVault name assigned to the client.
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Version: Displays the NetVault version installed on the machine.
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Description: Displays the client description.
•
Trace Status: Select or clear the check box to enable or disable tracing on the relevant NetVault client machine to capture diagnostic information. For more information, see Enabling tracing and Disabling tracing.
The following table provides a brief description of the client status icons.
 
Table 17. Client status icons
Icon
Description

The client is online. You can add the client to the NetVault Server.

The client is online, but it is password-protected. To add the client, you require its NetVault password.

The client is offline. Try adding the client later when it is online.

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