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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Setting call classifications for Cisco

Setting call classifications for Cisco

You can configure call classifications for your Cisco calls (such as local, long-distance, international, toll-free, and so on). When you set up chargeback costs, you can select the call classifications to which costs are assigned. For information about setting up chargeback costs, see Setting chargeback costs for Cisco .

For Cisco calls, you can define call classifications for outgoing peer-to-peer sessions, incoming peer-to-peer sessions, and internal peer-to-peer sessions.

About specifying Cisco call classifications

When you define call classifications for Cisco outgoing and incoming calls, you must specify the endpoint that is being used for the call type. The endpoint is the port that is used by the call on the Cisco gateway. Gateways can have multiple endpoints dependent on the number of ports that each gateway contains.

You also enter phone number (usually a destination mask) and number of digits for different call classifications. For example, you can specify a phone number (or destination mask) for internal, local, toll-free and other types of calls. You can use one wild card (“*”) in the destination mask to match the pattern for the phone numbers in Cisco.

To set classifications for incoming and outgoing Cisco calls
1
Click Classifications and click Call Classifications.
2
Click Add Classification for type of call that you want to define.
3
Enter a description for the call type.
4
Enter the endpoint name for the Cisco endpoint used.
5
Enter the phone number associated with the call type. Since you can enter * wild cards, you usually would enter a destination mask for a phone number. For example, you might specify 1800* for toll free calls.
6
Enter the number of digits that are required for the targeted call. This field is optional. If the call type can be uniquely identified through the phone number mask, you could leave this field empty.
For example, a Toll Free 800 number is 11 digits so you could enter 11 digits for the Toll Free entry.

For both Lync and Cisco internal peer-to-peer sessions, you specify phone number information and the number of digits for both the caller and the callee.

Setting chargeback costs for Cisco

You can specify the costs at which your Cisco peer-to-peer calls and conference calls are charged. You can view the calculated values in the chargeback insights to determine the chargeback amounts for users or departments. You can use the chargeback insights to compare with external and internal billing.

For Cisco voice calls and peer-to-peer sessions, you can also create the call classifications that are used to identify the different types of calls for chargeback. For more information about specifying call classifications, see Setting call classifications for Cisco .

To set chargeback costs for Cisco
1
On the Admin Settings page, click the Chargeback tile.
2
Specify the currency that should be used in the Currency Symbol field.
3
Click a Cisco item or media type for which you want to assign a charge type and a cost.
4
Under Cisco - Base Charges, you specify the chargeback for each media type for both peer-to-peer sessions and conferences.
a
Click on the row for the media type you want.
b
Select the charge type (per instance, per MB, per minute, per person, and so on).
c
Enter the cost to be charged.
d
Specify if rounding should be used to round the calculated cost up to the next minute (60 seconds) or set the rounding value to whatever you want.
5
Under Cisco - Additional Charges, you can set specific chargeback costs for the call classifications that you have defined (such as local, toll free, long distance, and so on).
a
Specify the charge per minute for each call type.
b
Specify if rounding should be used to round the calculated cost up to the next minute (60 seconds) or set the rounding value to whatever you want.
6
When you have completed entering charge types and costs to be calculated, click Save.

Setting thresholds for Cisco metrics

You can set thresholds for Cisco metrics, using different colors to identify minimum and maximum values that you want to track. When you set a threshold, you set the color that displays when the number is over or under a specified value. When you a viewing the metrics in an insight table, if the threshold value is reached, the metric displays in the color you specified.

By default, the Thresholds Classification page lists key Lync QoE thresholds that can be set. You can set thresholds for the following Cisco session and conference metrics:

•
Cisco Peer-to-Peer Session - Duration
•
Cisco Conference - Duration
•
Cisco Conference Session - Duration
To add a new threshold classification
1
Click Classifications and click Thresholds.
2
Click Add classification.
3
Beside the displayed field, click the down arrow and select the field that you want from the list.
4
Specify the operator for the threshold:
•
greater than or equal to
•
greater than
•
less than or equal to
•
less than
5
Set the value for the threshold and the units of measure.
6
Select the color (red, yellow, or green) that should display when the threshold is met.
7
To add another threshold for the metric, click Add threshold and specify the value, units of measure, and color.

Managing which insights can seen by users

Managing which insights can seen by users
•
Enabling a Company Home Page
•
Setting insight visibility settings
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