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How to uninstall the Privilege Manager client? (4371948)
If you are using the Client Deployment Settings GPO to perform the installation of the Privilege Manager client then you will need to remove the computer objects from that Client installation GPO first so the client is not reinstalled again.
Could not connect to the database - Error 28 Error 26 (4280142)
When attempting to access the reporting capabilities in the Privilege Manager console, the following error message may appear: ... A network-related or instance-specific error occurred while establishing a connection to SQL Server.
Safeguard Privilege Manager for Windows Security Vulnerability Notification for CVE-2024-49591 (4377312)
If an administrator configured SQL Server through the Console, sensitive information (such as SQL Server Service Account credentials) supplied during configuration may be stored insecurely. ... For new installations: Use versions 4.5.3, 4.6.1 or 4.7.1 for new deployments as these close this vulnerability.
Privilege Manager client icon is missing from system tray (4376692)
The Privilege Manager client icon is missing from system tray after a fresh computer login in Windows 11. ... This also caused the client notification pop-ups not to work in this scenario.
Minimal permissions needed for the database user group and web service account (4354896)
Minimal permissions needed for Privilege Manager for Windows database user groups and web service accounts. ... Although we generally recommend for the Super User Group and Web service accounts to have Domain Admin rights, some environments need to limit use of Domain Admins in their environment.
How to edit a GPO to edit the Driver Installation policy to allow non-admins to install printers (4225529)
How to edit the Driver Installation group policy to allow non administrators to install printers. ... Privilege Manager for Windows does not elevate the users permission to allow for printer driver installation.
How to troubleshoot Privilege Manager (4279364)
Information and tips on how to go about troubleshooting rules that appear to not be working. ... <div> <p><span>Troubleshooting Process Elevation </span></p> ... Ensure that the created rule has been saved and applied to a Group Policy Object (GPO) that has been linked to either an OU or the domain.<br><br>2.
New License requirement in Safeguard Privilege Manager for Windows version 4.7 (4376126)
The upgrade to Safeguard Privilege Manager for Windows version 4.7 will require a new license to be installed post the upgrade to version 4.7.<br><br>Please review the steps in the resolution section below to upgrade your license.
How to configure Temporary Session Elevation (4267044)
Temporary Session Elevation (TSE) allows an administrator to generate elevation passcodes that can provide end users the ability to temporarily elevate the privileges of any process or application on his/her machine.
Anti-virus exceptions for Safeguard Privilege Manager for Windows (4231454)
These anti-virus exceptions should be applied for new installations as well as upgrades of PM versions: ... Version 4.5: ... Privilege Manager Server:
Server 2019 support (4271469)
Would like to know if KACE Desktop Authority or KACE Privilege Manager is compatible with Server 2019. ... R&D plans to include support for Server 2019 in a future release.</p><div>When the new version is released, please refer to the “Resolved Issues” and "New Features" sections of the Product Release Notes for a complete list of change request ID's addressed in the new release.
Temporary Session Elevation: What is a session? (4225404)
What is the definition of a session in relation to Temporary Session Elevation passcodes? ... Temporary Session Elevation (TSE) passcodes are designed for use in a single user session. ... <p>A user’s session is the period between the user’s logon and logoff times.
Temporary Session Elevation: Duration (4231432)
Temporary Session Elevation (TSE) allows an administrator to generate elevation passcodes that can provide end users the ability to temporarily elevate the privileges of any process or application on his/her machine.
The PADataCollectionWebSvc_log.txt file has grown to a very large size (4307971)
The contents of the file may show: ... Could not allocate space for object 'dbo.DataError'.'PK_DataError' in database 'PAReporting' because the 'PRIMARY' filegroup is full. ... Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.
Rules are not applied after system starts (4292569)
After every reboot or system start, the rules are not applied and the agent icon is not seen in System Tray. ... Executing a gpupdate / force command reads the rules and apply them and if the icon is set to be shown then it is available.<br> <p>Windows 8.1 introduced the Group Policy Caching Policy.
PADataCollectionWinSvc.exe is maxing the CPU 100% (4255595)
When the data sent by each client is large, it takes a lot of CPU and memory for the service to process. ... The server runs way more efficiently when the chunks of data from the clients is small.
The ScriptLogic PA Reporting Service does not start (4289812)
The ScriptLogic PA Reporting Service does not start. <p>The Scriptlogic PA Reporting Service is using a Local System or a domain user account.</p><p>The service needs to use a Domain Administrator account.</p><p></p><p></p><p></p> <p>In the Windows services applet, edit the service properties.</p><p>On the Logon tab, select the second radio button to use a Domain Administrator Account.</p><p>Update the account information and password, then click Apply and OK.</p><p>Then start the service.</p> Scriptlogic PA Reporting Service, 1053, PM, Service
How to delete old data collection information (4304135)
Currently there is no built-in functionality to perform this action. ... Other tables such as DBO.Computer, DBO.User, DBO.Rule should not be modified since they store information used for functionalities, not only data collection information.
What's new in version 4.3 (4266992)
Please see below for the new features and enhancements in KACE Privilege Manager for Windows in version 4.3. ... </li><li>Admins can now translate dialogs in UI as needed to support non-English language end users more readily.
User Interface Language Translation (4228235)
Privilege Manager supports the text customization of all user-facing dialogs on client computers. ... In addition to the ability to change the default English dialog text, admins can also create client-side UI customization files for any non-English client language locale.
Privilege Manager Server not found when browsed (4298553)
Privilege Manager server is not found when browsing for servers The shared folder for Privilege Manager does not have access or configuration file is not available.
How to test SMTP configuration for Office365 (4292656)
The SMTP configuration must be tested before entering it in the server configuration <p>A PowerShell script can be used to test the SMTP configuration, with a PowerShell Command Window opened with administrative rights, these commands must be submitted:</p><p></p><blockquote>$msolcred =
Specifications and requirements for installation (4292149)
What is required for a successful installation? ... The KACE Privilege Manager for Windows console software and hardware system requirements can be found below: ... Network requirements ... The Privilege Manager console and client must be installed on a computer within the Active Directory domain.
Unable to open Microsoft Word or Excel Documents (4225271)
Unable to open Microsoft Word or Excel documents after installing the Privilege Manager (PM) client on Windows 10. ... After installing the PM client, users are unable to open any Word or Excel documents from a network share.
Drag and drop functionality does not work (4292378)
When an application runs with elevated permissions the drag and drop functionality does not work. ... When an icon is dragged over the application, usually the copy icon should appear instead the forbidden icon is shown .
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