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Título
Inbox folder is missing or empty after opening an Exchange 2019 CU3 or newer database for restore -
Descrição
Mounting an Exchange 2019 CU3 or newer database, from a recovery point, in the Mail Restore application or from the Core UI, displays no emails under Inbox to restore. Only Items in 'Send Items' are visible and no options to select any emails for restore.
In Mail Restore you may see the below Error:
"Invalid dictionary entry: data format in compressed type should match data format at value offset. (0x80131509)"
In AppRecoveryMR and MailboxRestoreHost logs, following errors are logged:
[6840] ERROR 2020-03-03T09:54:17 [9] - MailboxRestore.Implementation.Exchange.Exchange2013.Repositories.FolderItemRepository2013 ()Could not load properties of a folder's item from the database record. Folder: 'Inbox' (ID: '0xD21942753C131C4EA1B1B6394E786FA800000000010C00000100', mailbox: 'User01'), message ID: '0xD21942753C131C4EA1B1B6394E786FA800000C9B092500000100'.System.InvalidOperationException depth 0: Invalid dictionary entry: data format in compressed type should match data format at value offset. (0x80131509)at MailboxRestore.Implementation.Exchange.Storage.Converters.PropertyBlobReader.GetAllProperties(Byte[] data, Int32 startingOffset, Byte version, Int32 propertyCount) +0x46 6000512at MailboxRestore.Implementation.Exchange.Storage.Converters.PropertyBlobReader.ConvertToPropertyBlob(Byte[] data, Int32 offset) +0x1a2 6000511at MailboxRestore.Implementation.Exchange.Exchange2013.Repositories.BaseRepository2013.PopulateProperties(Byte[] propertyBlobBuffer, MapiPropertyDictionary mapiPropertyDictionary, KnownNamedProperties namedProperties) +0x1c 60003f7at MailboxRestore.Implementation.Exchange.Exchange2013.Repositories -
Causa
Due to changes in Exchange 2019 CU3 and on, a patch is required on the Rapid Recovery Core in order for mailbox restores to work properly.
This issue is being tracked as RR-110102
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Resolução
A patch has been created to resolve this issue and allow restores from Exchange 2019 CU3 and newer databases in Rapid Recovery 6.4.0 Core.
Patch Disclaimer:
- Patches are provided as is for the specific build listed.
- Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise the previous patch will be over written.
- Follow best practice to install MSI patches per KB How to apply updates to product software.
Workaround:
- Patches are available for the following builds. Download the appropriate patch and apply to Target Core(s) per KB How to apply updates to product software:
- Rapid Recovery 6.4.0, P-2580
- If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.
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ID do defeito
RR-110102