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Warranty support on the appliance hardware is available for up to five years from the date of purchase.
The warranty support can be annually renewed once the warranty support term ends for a maximum of five years from the original date of purchase.
Dell EMC PowerEdge 12G Server Hardware is no longer supported by Dell. The appliance hardware has a maximum 5 years of warranty support from the date of purchase. The last supported date for the 12G hardware was May 2020. As a reference, the Dell EMC PowerEdge 13G Server support is also based upon the 5-year purchase date, with the last possible support date of April 2023.
It is important that the KACE appliances are running on production level hardware, which means that it should be under support from the hardware vendor. This is true for both the legacy physical appliances as well as any server/host running a virtual appliance.
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