Tickets can be created in several ways.
1. The end user can log in to the K1000 and click on the Service desk tab to create a new ticket. The end user can enter the Title, Category, Impact, and Comments into the ticket.
2. If a mail server is set up to forward e-mail to the K1000, the end user can send mail to the forwarding helpdesk address. A ticket will get automatically created using the default values on the configuration screen and a reply e-mail will be sent to the user. A ticket can also have tokens inserted so that the default values are not used. See Changing Ticket Status Via E-Mail for more information.
3. A Service Desk administrator can create new tickets via the User or Admin Console and set any values necessary for that ticket as appropriate.
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