How to apply updates to product software (4033817)

The following steps are suggested best practice to apply updates (patches and hotfixes) to our Product Software.

Update installs can fail if files needing to be updated are locked by an open application, service, or UAC. If an update fails, it may require a repair of the product install and/or a reboot of the machine to continue.

To avoid update install failures, please use the suggested steps below.

Prerequisites 

1. Verify no existing updates:
   NOTE: A new update will overwrite existing updates.
   1. Our updates follow a P-xxx naming convention. To see if there is an installed update, open Program and Features and look for an installed item that starts with P-xxxx.
   2. If you have an existing update, please open a service request with Support to request a cumulative patch be made for you.
2. Download MSI file and unblock:
   NOTE: In order to download an update, active support is required.
   1. Go to the MSI file.
   2. Right click file and select properties.
   3. Unblock if blocked.

Patching a Core:

1. Close all open instances of Core Web UI's, Information Gathering Tool, Local Mount Utility, Mailbox Restore, and DocRetriever.
2. Stop the Core Service.
3. Close all open instances of PowerShell.
4. If you have a DL Series Appliance:
   1. Rapid Recovery 6.0 - 6.1: stop the Dell Storage Management Web Service.
   2. Rapid Recovery 6.1.1 - 6.1.3: stop the DL Appliance SRM Web Service.
      NOTE: Starting with Rapid Recovery 6.2, there is no longer a DL related service.
5. Open a Command Prompt (Admin), this bypasses UAC restrictions, change directory to location of the MSI file, and run it.
6. If Core Service does not restart automatically, start it
7. If you have a DL Series Appliance:
   1. Rapid Recovery 6.0 - 6.1: start the Dell Storage Management Web Service.
   2. Rapid Recovery 6.1.1 - 6.1.3: start the DL Appliance SRM Web Service.
      NOTE: Starting with Rapid Recovery 6.2, there is no longer a DL related service.

Patching an Agent (Windows):

1. Stop the Agent Service.
2. Open a Command Prompt (Admin), this bypasses UAC restrictions, change directory to location of the MSI file, and run it.
3. If Agent Service does not restart automatically, start it.

Patching an Agent (Linux):

1. Our Linux based software does not "patch" as Windows does, instead a "hotfix" is applied.
2. See Linux: Script to Install/Upgrade Rapid Recovery Agent for steps to apply a hotfix to a Linux Agent.

Patching the Local Mount Utility:

1. Close all instances of Local Mount Utility and Mailbox Restore.
2. Open a Command Prompt (Admin), this bypasses UAC restrictions, change directory to location of the MSI file, and run it.

Patching DocRetriever:

1. Close all instances of DocRetriever.
2. Open a Command Prompt (Admin), this bypasses UAC restrictions, change directory to location of the MSI file, and run it.