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KACE Cloud Product Notification

Product Release

LATEST – June 2024

KACE Cloud

We are excited to announce our most recent updates to KACE Cloud.

June 2024

In our latest release, we are introducing the following feature:

  • ·        Remote Integrations

KACE has partnered with Splashtop to provide remote access to managed devices. Administrators can now remotely control Windows, macOS, and Android devices, and remotely view iOS devices. This feature is automatically included at no extra cost for all devices managed under Modern and Comanaged subscriptions. Devices managed through the Companion Edition subscription can upgrade to the Companion Edition with a Remote subscription to enable this functionality.

Splashtop offers a comprehensive set of features, including:

  • High-performance remote desktop (up to 30 frames per second)
  • Robust security (all communication secured with TLS and AES-256)
  • File transferFile transfer
  • Remote print
  • Chat
  • Audio
  • Multi-monitor support (toggle between any number of monitors)
  • RDP session support (toggle between console session and RDP sessions)
  • Annotation and laser pointer (as part of view-only mode)
  • Various zoom and full-screen viewing options
  • Blank screen
  • Lock keyboard and mouse
  • Clipboard sync or paste clipboard contents as keystrokes

To get started, go to Settings > Remote Access in the tenant to deploy the Streamer application to your devices and install the Viewer application on your computer.  For more information, visit <insert link to top-level remote access docs>.

For more information, visit the KACE Cloud Help Center, where you can also find the full set of Release Notes, which includes the most recent list of resolved issues.

Be sure to check out the KACE Cloud Product Support page to find knowledge base articles, notifications, video tutorials, and a product user forum.