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On Demand Recovery Product Notification


Quest On Demand Recovery will be undergoing a software update on the following dates:

  • On Demand Recovery organizations hosted in Canada and APJ regions between 4pm and 6:30pm UTC on Tuesday, February 28, 2023
  • On Demand Recovery organizations hosted in US, EU and UK regions between 4pm and 6:30pm UTC on Tuesday, March 7, 2023

This update includes downtime, affecting all organizations in the corresponding regions.

How does this affect me?

During this scheduled downtime, customers of On Demand Recovery will not be able to access the portal to view backup status and statistics, perform restore operations or view differences for approximately 15 minutes during the 2 hours maintenance window. Unfortunately, we cannot provide customers with an exact time window when organizations will be unavailable during the maintenance.

All configured backup jobs will continue per normal during maintenance.

Action Required?

There is no action required for On Demand customers.

We apologize for the inconvenience this issue may cause.