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Recovery Manager for AD 10.2 - User Guide

Overview Getting started
Permissions required to use Recovery Manager for Active Directory Recovery Manager Console Getting and using help Configuring Windows Firewall Using Computer Collections Managing Recovery Manager for Active Directory configuration Licensing
Backing up data
Permissions required for the Backup operation Managing Backup Agent Using a least-privileged user account to back up data Using Managed Service Accounts Active Directory backups vs Windows System State backups Creating BMR and Active Directory backups Using the Backup Wizard Retrying backup creation Enabling backup encryption Backing up AD LDS (ADAM) Backing up cross-domain group membership Backing up distributed file system (DFS) data Backup scheduling Setting performance options Setting advanced backup options Unpacking backups Using e-mail notification Viewing backup creation results
Restoring data
Getting started with Active Directory recovery Managing deleted or recycled objects Restoring backed up Active Directory components Integration with Change Auditor for Active Directory Using granular online restore Restoring AD LDS (ADAM) Selectively restoring Active Directory object attributes Restoring objects in an application directory partition Restoring object quotas Restoring cross-domain group membership Performing a restore without having administrator privileges Reports about objects and operations Using complete offline restore Offline restore implications Restoring SYSVOL authoritatively Performing a granular restore of SYSVOL Recovering Group Policy Restoring data from third-party backups Using the Extract Wizard Restoring passwords and SID history
Full Replication Consolidating backup registration data Monitoring Recovery Manager for Active Directory Using Management Shell Collecting diagnostic data for technical support Using Recovery Manager for Active Directory web portal Appendices
Frequently asked questions Best practices for using Computer Collections Best practices for creating backups Ports Used by Recovery Manager for Active Directory Backup Wizard Online Restore Wizard Online Restore Wizard for AD LDS (ADAM) Group Policy Restore Wizard Repair Wizard Extract Wizard Technical characteristics Events generated by Recovery Manager for Active Directory Descriptions of PowerShell commands
Add-RMADBackup Add-RMADCollectionItem Add-RMADReplicationConsole Add-RMADStorageServer Backup-RMADCollection Compare-RMADObject Convert-RMADBackup ConvertTo-RMADRecycledObject Create-RMADStorageAgentSetup Expand-RMADBackup Export-RMADBackup Export-RMADSecureStorageBackup Get-RMADBackup Get-RMADBackupAgent Get-RMADBackupInfo Get-RMADBackupObject Get-RMADBackupSecurityStatus Get-RMADCollection Get-RMADCollectionItem Get-RMADDeletedObject Get-RMADGlobalOptions Get-RMADLicenseInfo Get-RMADObject Get-RMADReplicationConsole Get-RMADReplicationSchedule Get-RMADReplicationSession Get-RMADReplicationSessionItem Get-RMADReportObject Get-RMADReportObjectAttributes Get-RMADReportObjectChildren Get-RMADReportSession Get-RMADSession Get-RMADSessionItem Get-RMADSessionItemEvent Get-RMADStorageServer Get-RMADStorageServerHardeningStatus Get-RMADStorageServerRetentionPolicy Import-RMADBackup Install-RMADBackupAgent New-RMADCollection New-RMADSchedule Protect-RMADSecureStorageServer Publish-RMADBackupSecurityStatus Refresh-RMADStorageServer Register-RMADSecureStorageBackups Remove-RMADBackup Remove-RMADBackupAgent Remove-RMADCollection Remove-RMADCollectionItem Remove-RMADReplicationConsole Remove-RMADReplicationSchedule Remove-RMADReplicationSession Remove-RMADStorageServer Remove-RMADUnpackedComponent Rename-RMADCollection Restore-RMADDeletedObject Restore-RMADDomainController Restore-RMADObject Set-RMADCollection Set-RMADGlobalOptions Set-RMADReplicationConsole Set-RMADReplicationSchedule Set-RMADStorageServerRetentionPolicy Start-RMADReplication Start-RMADReportViewer Test-RMADSecureStorageBackup Unprotect-RMADStorageServer Update-RMADBackupAgent Update-RMADLicense

Collecting diagnostic data for technical support

There may be a situation where technical support requests you to gather and supply diagnostic data from your computer collection. For this purpose, you can use a special tool provided in the Recovery Manager Console. This tool is called Diagnostic Data Collector.

When gathering diagnostic data, the Diagnostic Data Collector collects the following:

  • From Recovery Manager Console machine

    • Collects the Recovery Manager Console log

    • Collects the Recovery Manager for Active Directory event logs

    • .db3 database files

    • Recovery Manager for Active Directory configuration files

  • From Domain Controller

    • Collects Backup and Restore agent logs

    • Collects system event logs

    • Windows debug logs

    • Runs Microsoft Netdiag, Dcdiag, Nltest, MsInfo32 and Repadmin tools (in diagnostic mode only), and then collects the output provided by these tools. The tools are started by Collectdcdata.cmd and you can modify the list of collected logs.

To gather diagnostic data for your recovery project by using the Diagnostic Data Collector, you need to complete the following steps:

  • Step 1: Use Diagnostic Data Collector to automatically gather data. In this step, you use the Diagnostic Data Collector to automatically gather diagnostic data from each domain controller in your recovery project and save the data to the folder you specify. You can perform this step regardless of whether or not a recovery operation is currently running on the recovery project. If this step completes successfully for all domain controllers, Step 2 is not needed.

  • Step 2: Gather remaining data manually. You need to perform this step only for those domain controllers from which you could not successfully collect data in Step 1. In Step 2, you copy several files supplied with Recovery Manager for Active Directory to the target domain controller, and then run one of the copied files. As a result, diagnostic data is collected from the domain controller and saved to a new folder created in the location from which you ran the file.

The next sections provide instructions on how to complete each of these steps.

 

Step 1: Use Diagnostic Data Collector to automatically gather data

To automatically gather diagnostic data

  1. In the Recovery Manager Console, right-click the computer collection or the domain controller from the right-pane and select Collect diagnostic data… from the shortcut menu.

  2. If you need to collect diagnostic data for the Recovery Manager Console machine, right-click on the Console root and select Collect diagnostic data….

  3. Use the Drop folder text box to specify the local or UNC path to the folder where you want to save the diagnostic data to be collected. The collected data is saved to a .zip file, e.g. CollectedLogs_10_20_2015 07_23_25.zip

  4. Specify credentials to access the domain controllers.

  5. Select the Delete collected logs from domain controllers option to delete collected RMAD\RMADFE logs from domain controllers.

  6. Click the Collect button and wait for the operation to complete.

If you successfully collected data, you can submit the .zip file to Quest technical support. Otherwise, complete Step 2: Gather remaining data manually.

 

Step 2: Gather remaining data manually

Perform the next steps for each domain controller from which you could not successfully collect data in Step 1: Use Diagnostic Data Collector to automatically gather data.

To gather diagnostic data manually

  1. Create a temporary folder on the local disk of the target domain controller.

  2. Copy Collectdcdata.cmd from the Recovery Manager for Active Directory installation folder to the folder you created in step 1 of this procedure.

  3. Run the Collectdcdata.cmd file in the location to which you copied it and wait for the script to complete.

    The collected diagnostic data is saved to the CollectedData folder created in the location where you ran the Collectdcdata.cmd file.

  4. Rename the CollectedData folder so that its name reflects the name of the domain controller from which you collected data.

  5. Add the folder to the .zip file created in Step 1: Use Diagnostic Data Collector to automatically gather data.

    Now you can submit the .zip file to Quest technical support.

 

Using Recovery Manager for Active Directory web portal

 

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