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NetVault 13.0.2 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out
Safe Mode in NetVault

Configuring a package store

A package store is a shared location used for storing NetVault Client and plug-in binary files for push installations. Only CIFS shares, including Linux Samba shares, are currently supported as package stores. You can set up a package store in NetVault by providing the path and user credentials for the CIFS share.

 
* 
NOTE: Quest recommends using shared folders instead of shared drives as package stores for NetVault.
To configure a package store:
1
In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, click Install Software/Add Clients.
2
On the Machines to Be Added as Clients page, click Install Software.
3
Click Manage Stores, and provide the following details.
 
Option
Description

Store Name

Provide a display name for the package store.

You cannot change the store name after it is configured.

Type

Select CIFS.

Location

Provide the Uniform Naming Convention (UNC) path of the CIFS (Common Internet File System) share.

NOTE: Do not use hyphens in the folder names of the package store path. Underscores are acceptable.

The format for specifying the path for a Windows-based server is:

\\<server>\<share name>

The format for specifying the path for a Linux-based server is:

NOTE: //<server>/<share name>To reduce the time it takes to browse the package store for automatic upgrades, locate the shared folder in a minimal directory hierarchy.

Verify that the path is accessible to the NetVault Server and all target machines where you want to install the packages.

NOTE: On the Windows-based server, if the server IP address is used to configure a local package store (for example, \\10.11.12.3\PkgStore), the user credentials are not validated when the package store is added or updated. If you specify invalid credentials, no errors are reported. However, the deployment task fails if the authentication fails and the packages cannot be retrieved from the store. Therefore, Quest recommends that you use the server name when configuring the path to a local store (for example, \\WinServer1\PkgStore).

User Name

Specify a user account that can be used to access the CIFS share using one of the following formats:

•
<AD domain>\<user name>
•
<NETBIOS name>\<user name>
•
<Local user name>

Password

Specify the password for the user account.

4
Click Add to add the store, and then click OK.

Modifying a package store

You can update the UNC path or user credentials for an existing package store.

To modify a package store:
1
In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, click Install Software/Add Clients.
2
On the Machines to Be Added as Clients page, click Install Software.
3
Click Manage Stores, and in the package store list, select the applicable package store.
4
Under the package details section, type new values for the options that you want to change.
For more information about the options, see Configuring a package store.
5
Click Update, and in the confirmation dialog box, click OK.
 
* 
NOTE: When you edit a package store, it affects the existing deployment tasks that use the package store.

Removing a package store

If a package store is no longer required, you can delete it from the Manage Stores page.

 
* 
NOTE: A package store can only be removed if it has not been used in a deployment task.
To remove a package store:
1
In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, click Install Software/Add Clients.
2
On the Machines to Be Added as Clients page, click Install Software.
3
Click Manage Stores, and in the package store list, select the applicable package store.
4
Click Remove, and in the confirmation dialog box, click OK.

Performing push installations

You can deploy the NetVault Client and plug-ins to multiple machines by creating a deployment task from the WebUI to push the packages to the specified machines. You can use this method for both new and upgrade installations. After the packages are successfully installed on the machines, the new clients are automatically added to the NetVault Server.

To perform push installations:
1
In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, click Install Software/Add Clients.
2
On the Machines to Be Added as Clients page, click Install Software.
3
To select a software package, next to Software, click the add icon (+).
4
In the Select Packages for Deployment window, select the installation packages that you want to use:
•
For NetVault Client packages, expand Select core packages, and then select the appropriate package.
 
* 
NOTE: Be sure to select the package that corresponds to the operating system installed on the target machines. You can deploy to only one type of operating system at a time; for example, to all Windows target machines or to all Linux target machines.
•
For NetVault plug-in packages, expand Select plug-in packages, and then select the appropriate “.npk” binary file that you want to use.
Click Apply.
5
On the Machines to Be Added as Clients page, next to Machines, click the add (+) drop-down list, and select a method for adding the deployment targets.
6
In the Add Machines window, on the Machine Details tab, enter the following details based on your method selection.
 
Method
Description

By FQDN or IP

To manually add the deployment targets, select this method.

On the Machine Details tab, provide the following details:

•
FQDN/IP Address: Specify the FQDN or IP address of the client.
•
User Name: Specify a user account that can be used to log in to the machine.
The user name must be specified in the following format:
<AD domain>\<user name>
— or —
<NETBIOS name>\<user name>
— or —
<Local user name>
•
Password: Specify the password for the user account.

Optionally, if you want NetVault to remember the password for this user name, select Save Credential.

NOTE: Saved credentials are visible only to the user who saved them. They are not available to any other users.

 

Click Next.

NOTE: When configuring the User Name option, note the following:
•
If the remote machine is a member of an Active Directory Domain, use a Domain Account that is in the local Administrators group of the machine.
•
If the remote Windows machine is in a workgroup, use the built-in Administrator account (<NETBIOS name>\<user name>).
•
If the remote machine is Linux-based, a Domain Account or local user with sudo privileges can perform a push installation.

If the built-in Administrator is disabled, you can use the following steps to enable the account and set a credentials for it:

1
Start a command prompt with administrative privileges.
2
To enable the built-in Administrator account, type the following command:
net user administrator /active:yes
Press Enter.
3
To open the Local Security Policy editor, run secpol.msc.
4
Navigate to Security Settings > Local Policies > Security Options.
5
Ensure that the User Account Control: Use Admin Approval Mode setting is disabled for the built-in Administrator account.
6
Set a password for the built-in Administrator account, and restart the machine.

If the remote Windows machine is in a workgroup, you can also use a local account with administrative privileges. However, to use a local administrator account, disable the User Account Control: Run all administrators in Admin Approval Mode setting. For security reasons, disabling this setting is not recommended; using the built-in Administrator account is the recommended approach.

From Active Directory

To select machines from an Active Directory Domain, select this method.

On the AD Details tab, provide the following details:

•
AD Server Address: Type the host name or IP address of the Active Directory Server.
•
User Name: Specify a Domain Account that is in the local Administrators group of all target Windows machines.
When pushing to Linux machines, the Domain account must have the sudo privilege in place on all Linux-based target machines.
The user name must be specified in the following format:
<AD domain>\<user name>
— or —
<NETBIOS name>\<user name>
•
Password: Specify the password for the user account.

Optionally, if you want NetVault to remember the password for this user name, select Save Credential.

NOTE: Saved credentials are visible only to the user who saved them. They are not available to any other users.

Click Connect.

In the list of Active Directory Objects, select the target machines, and then click Next.

From a file

To import the target list from a file, select this method.

In the Add machines from file dialog box, click Select a file. After selecting the file in the browse window, click OK to upload the file.

For more information about the file format, see File format for specifying deployment targets.

7
For each of the following tabs, to configure the applicable parameters, enter the details listed under Description.
 
* 
NOTE: The Installation Settings, Client Settings, and Firewall Settings are only effective when a machine is being added as a client for the first time. If a machine is already added to the server, these settings are not used for that machine.
 
Tab
Description

Installation Settings

On the Installation Settings tab, provide the following details:

•
Machine Name: Provide a NetVault name for the machine.
The NetVault machine name can contain a maximum of 63 characters. If the machine name is longer than 63 characters, the NetVault Service may fail to start. The NetVault machine names can include uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), hyphens (“-”), underscores (“_”), and periods (“.”). For more information about NetVault names, see the Quest NetVault Installation Guide.
If you leave the field blank, NetVault uses the host name.
If multiple clients are selected from an Active Directory Domain, the label changes to Machine Name Prefix. The machine name that you provide is used as the base name, and NetVault adds “_n” to the base name while assigning client names. For example, if the Machine Name is “WinClient,” the clients are assigned the names WinClient_1, WinClient_2, … WinClient_n. If you leave the field blank, NetVault uses the host names.
•
Machine Password: Provide a password for the NetVault machine.
The machine password can contain a maximum of 100 characters. It cannot contain the following characters:
\ and spaces.
•
Installation Folder: Specify the installation path.
•
Installation Language: Select the language for your NetVault installation.

Click Next.

Client Settings

On the Client Settings tab, provide the following details:

•
Client Description: Type a descriptive text for the client.
Client description can help you determine the location of the client or the role of the machine.
•
Client Group: To add the client to one or more client groups, select the corresponding check boxes.
The client groups that are configured to contain all clients are selected by default. You cannot change these selections.

Click Next.

Firewall Settings

If the client resides on a network that is outside the firewall, select the Client is Outside Firewall check box on the Firewall Settings tab, and provide the TCP/IP port specifications. For more information, see About firewall settings.

8
To save the client details, click OK.
9
If you are performing an upgrade installation on any client, select the Allow existing NetVault client installations to be upgraded check box.
10
Before submitting the task, do the following:
•
Click Verify to ensure connectivity to the clients. If any errors are reported, click Edit, and modify the applicable installation parameters.
•
If you want to assign a user-defined task name, type the name in the Task Name box.
11
To submit the task, click Install Software / Add Clients.
You can monitor the progress and status of the task from the Deployment Task Status page. For more information, see Monitoring deployment tasks.
 
* 
NOTE: The installer generates a log file in the system temporary directory. (The TEMP environment variable for system account determines the location of this directory; this path is typically set to %windir%\Temp.)

The log file is named as follows: netvault_{GUID}_install.log, where {GUID} is unique for each installation occurrence (for example, netvault_274bffb2-a3c1-457e-7f5e-221bf60a7689_install.log).

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