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NetVault 13.0.2 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out
Safe Mode in NetVault

Manually purging the log messages

Log messages that are older than 30 days are automatically purged from the database. You can also manually delete the log messages by using the Purge Logs method available on the View Logs page.

 
* 
NOTE: To change the maximum age for log messages, see Modifying the purge policy for log messages.
To manually purge the log messages:
1
In the Navigation pane, click View Logs.
2
On the View Logs page, click Purge.
3
In the Purge Logs dialog box, configure the following option:
•
Delete log entries before: Type or select the date and time to delete all log messages created before the specified time.
4
Click Purge.
After the logs are successfully deleted, a message is displayed at the upper-right corner of the NetVault WebUI.

Setting up a user-defined log event

To receive notifications when a log message is generated, you can set up a user-defined log event for that message. You can configure user-defined log events from the View Logs page. The user-defined log events are added to the Log Daemon event class.

To set up a log event:
1
In the Navigation pane, click View Logs.
2
In the logs table, select the applicable log message, and click Set Event.
3
In the Set Log Event dialog box, configure the following options.
 
Table 69. Set log event
Option
Description

Event Name

Specify a name for the log event.

Event Description

Provide a detailed description for the event.

4
Click Set Event.
After the event is successfully added, a message is displayed at the upper-right corner of the NetVault WebUI.
5
To receive a notification when the event occurs, set up a notification method for the event. For more information, see the Setting up a global notification method.

Removing a user-defined log event

You can delete a user-defined log event if is no longer required. This task can be performed from the View Logs page.

To remove a log event:
1
In the Navigation pane, click View Logs.
2
In the logs table, select the log message for which the event was set, and click Set Event.
3
In the Set Log Event dialog box, click Remove.

Searching the knowledge base

To know more about the errors or warning messages of the jobs and to get the solution, you can search the NetVault knowledge base articles.

To search the knowledge base:
1
In the Navigation pane, click View Logs.
2
In the logs table, select the log message with error or warning, and click KB Search.
3
In the KB Search Results dialog box, view the list of articles related to the job error or message.
4
For brief information of the article, click the add button to the left of the article.
5
Click OK to close the dialog box.
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