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NetVault SmartDisk 11.4.5 - Installation Guide

Introducing NetVault SmartDisk Understanding NetVault SmartDisk architecture Planning your NetVault SmartDisk deployment Installing NetVault SmartDisk Licensing NetVault SmartDisk Completing the installation process Uninstalling NetVault SmartDisk Reinstalling NetVault SmartDisk Upgrading NetVault SmartDisk Troubleshooting

Checking the status and taking the device offline

Quest recommends that you upgrade NetVault SmartDisk when the NetVault SmartDisk Instance is not currently in use, that is, when it is not involved in a backup or restore operation, when data is not being deduplicated, and when Garbage Collection is not running. Quest also recommends that you take the corresponding backup device offline before performing the upgrade. If a job starts while the NetVault SmartDisk Device is offline and the NetVault SmartDisk Device is the only target for the job, the job fails until the device is back online.

To check the status and take the device offline in NetVault Backup, perform the following steps. For other backup products, see the documentation that came with the product

1
In the Navigation pane of the NetVault Backup WebUI, click Manage Devices.
2
For the applicable NetVault SmartDisk Device, click the Manage Device icon.
3
Verify that Jobs from this Server Using Device and Items Deduplicating are both 0, and that Garbage Collection State is Not in GC.
4
On the RAS Device Management page, click Offline.
5
Repeat these steps for each NetVault Backup Server on which the NetVault SmartDisk Instance has been added as a NetVault SmartDisk Device.

Upgrading the software

1
Step through the installation process as outlined in Installing NetVault SmartDisk.
During the upgrade process, the installation utility automatically stops and restarts the NetVault SmartDisk Services
2
If you are upgrading a Windows installation and a Windows Restart Now or Restart Later prompt is displayed, click the applicable button.
If necessary, NetVault SmartDisk automatically installs the supporting Microsoft Visual C++ files into the Global Assembly Cache. If these files are currently in use by a different application, the installer prompts you to restart the system. This behavior is standard Windows behavior.
3
In the interface for your backup product, complete the applicable steps to bring the device online.

Troubleshooting

•
Corrupted or missing installfiles subdirectory impedes removal or upgrade on Windows
•
Installation failed when the same physical path was specified for the Staging Path and Store Path

Corrupted or missing installfiles subdirectory impedes removal or upgrade on Windows

The directory in which NetVault SmartDisk is installed on Windows — for example, C:\Program Files\Quest\NetVault SmartDisk — should contain an installfiles subdirectory. If this subdirectory, or any of its contents, is deleted or moved, any attempt to uninstall or upgrade NetVault SmartDisk fails. This subdirectory contains components that are critical to the removal and upgrade processes.

If this subdirectory was modified, deleted, or moved, you can obtain it from the original installation package or from the most recent upgrade package. Copy the subdirectory and its contents to the location in which NetVault SmartDisk is installed, for example, C:\Program Files\Quest\NetVault SmartDisk.

 
* 
NOTE: If the package that you used to install or upgrade NetVault SmartDisk is not available, you can try using a more recent package; however, this approach might not work if the management of upgrades or uninstalls has changed significantly between the two packages.
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