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In the Navigation pane of the NetVault Backup WebUI, click Manage Devices. |
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For the applicable NetVault SmartDisk Device, click the Manage Device icon. |
3 |
Verify that Jobs from this Server Using Device and Items Deduplicating are both 0, and that Garbage Collection State is Not in GC. |
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The directory in which NetVault SmartDisk is installed on Windows — for example, C:\Program Files\Quest\NetVault SmartDisk — should contain an installfiles subdirectory. If this subdirectory, or any of its contents, is deleted or moved, any attempt to uninstall or upgrade NetVault SmartDisk fails. This subdirectory contains components that are critical to the removal and upgrade processes.
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