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On Demand Recovery Current - Release Notes

Incident response management

Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. On Demand modules rely on Azure and AWS infrastructure and as such is subject to the possible disruption of these services.

You can view the following status pages:

System requirements

On Demand Recovery supports the following browsers:

  • Microsoft Internet Explorer 11
  • Microsoft Edge
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

Product licensing

On Demand Recovery is a Software as a Service (SaaS) application where application software is hosted in the cloud and made available to users through quest-on-demand.com.

Use of this software is governed by the Software Transaction Agreement found at www.quest.com/legal/sta.aspx and the Data Processing Addendum at www.quest.com/legal/dpa.aspx. This software does not require an activation or license key to operate.

You can sign in to as a Guest user and sample the solutions the product can offer. As a Guest user, you can add your Microsoft Entra tenant and look for problems that can be solved by On Demand Recovery. To sign in as a Guest user, go to quest-on-demand.com and click Continue as Guest.

Trial licenses are available. To enable a trial license, you must use a Quest account to sign up for On Demand Recovery. Use one of the following procedures:

  • To enable a trial license with an existing Quest account
  • To create a Quest account and enable a trial license

To enable a trial license with an existing Quest account

  1. Go to https://www.quest.com/on-demand/.
  2. Scroll down to the module you are interested in and click Try Online.
  3. On the Free Trial of Recovery page, click Sign In for your Free Trial.
  4. Fill in your Quest account credentials and click Sign In. The Welcome to page opens.
  5. In the Add organization name field, enter a name for your organization.
  6. In the Select Region field, select the region where you want your data to reside.
  7. Click Create New Organization.

You can now add your Microsoft Entra tenant and begin using the module. See the On Demand Recovery User Guide for more information on working with On Demand Recovery.

To create a Quest account and enable a trial license

  1. Go to https://www.quest.com/on-demand/.
  2. Scroll down to the module you are interested in and click Try Online.
    To try online, you must create a Quest account and then sign up for On Demand Recovery.
  3. Create a Quest account.
    1. Click Create a Trial Account.
    2. Fill in the fields on the Create Account page. Note that the email and password entered here will be the credentials you use to sign in to On Demand Recovery.
    3. Click Create Account.
      The “We’ve sent you an email” page opens.
  4. Sign in to On Demand Recovery.
    1. Go to your email account and open the email from support.quest.com. Click on the verification link. The Welcome to page opens.
    2. In the Add organization name field, enter a name for your organization.
    3. In the Select Region field, select the region where you want your data to reside.
    4. Click Create New Organization.

You can now add your Microsoft Entra tenant and begin using the module. See the On Demand Recovery User Guide for more information on working with On Demand Recovery.

More resources

Additional information is available from the following:

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