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What steps are needed when recovering synched objects without a hybrid connection? (4236097)
When restoring cloud objects that are synched to an onprem domain using AAD Connect, what are the proper steps needed when the Hybrid connection (ODR to RMAD Portal) has not been configured? <p>For the situation where the on-prem user was deleted and the corresponding cloud object deleted via the AAD Connect sync:</p>
How to subscribe to RSS Feeds/Product Notifications (4316478)
How to subscribe to RSS Feeds/Product Notifications to opt into support notifications to receive emails about the latest software patches, version releases, and updates to our Knowledge Base. ... (Really Simple Syndication)
Error while restoring object from Diff restore (4378411)
When trying to recover a hard deleted user from different restore methods, seeing the errors. ... Tried from the differences page and got an error and failed. ... Tried from the unpacked objects and it worked well.
Support for backup and restore of MFA and Inactive mailbox data (4378220)
Can On Demand Recovery (ODR) backup and restore MFA and inactive mailbox user data? ... As of ODR release Release: 1.7.32 (January 23, 2025), due to mandatory enforcement of multifactor authentication (MFA) by Microsoft, the following features have been temporarily deprecated and are not currently supported:
On Demand Retention period for when a Subscription ends (4220084)
After a Trial or Paid Subscription ends, how long is the data retained? <p>After a Trial Subscription ends, the data is deleted after 30 days and once deleted it cannot be recovered.</p><p>After a Paid Subscription ends, the data is deleted after 60 days and once deleted it cannot be recovered.
Is SAML or Single Sign On supported for logging into On Demand (4236268)
Authenticating through Microsoft Entra ID provides native granular control and allows you to manage your configuration from a central location. ... It allows configuring advanced security layers through your own conditional access policies, such as MFA, integration with OKTA and other applications that work with the Microsoft Authentication Library (MSAL).</p> <p>A Microsoft Entra ID access token (constrained to the Quest On Demand application) is obtained when the user navigates through authentication process.
How to generate a HAR file (4307354)
When troubleshooting an issue in Nova, we may need to get a HAR file. ... In this article we’ll explain how to generate a HAR file. ... A HAR file is a HTTP archive. ... It is a file format used by HTTP session tools to export data that has been captured by the browser.
What endpoints are used to access the On Demand Portal? (4378079)
In some scenarios where a firewall needs to be configured to whitelisting, what URL and ports are used to access the On Demand Portal? ... To create a configuration with On Demand Audit in US region, Change Auditor clients and coordinators must be able to access:
err_name_not_resolved (4378070)
Within On Demand Migration (ODM) it is now displaying No Organizations Created even though there was an organization created and consents granted. ... In this case a HAR file can be generated to find an error such as the following.
Regranting consent is required for On Demand Applications will be required on or before June 21st 2022 (4255311)
Microsoft announced in Build Conference 2020 that they will be deprecating Azure Active Directory Authentication Library (ADAL) initially planned for June 2022 and now extended to the end of the year.
What actions are required when purchasing a new subscription? (4236540)
When purchasing a new license (for example going from a trial to a paid subscription), what actions are required to install the new license. ... <div> <div>Our On Demand products do not use a traditional license key file.
Is it possible to get daily email notifications for Backup Successes? (4377771)
Is it possible to get daily email notifications for Backup Successes? ... It is not available at the moment, but there is a feature in the current roadmap to add multiple new email notifications to On Demand Recovery.
Backup operation failed with 'The page token is not valid' (4377768)
When creating the backup if you get the error message: ... [Groups] ... Get bad response. ... Status: 200, response: {'responses': [{'id': '0', 'status': 400, 'headers': {'Cache-Control': 'no-cache', 'Content-Type': 'application/json'}, 'body': {'error': {'code': 'Request_BadRequest', 'message': 'The page token is not valid.', 'innerError
Unexpected time-outs and log-offs in On-Demand Portal (4371581)
When logging into the On-Demand portal (regardless of the web browser used), after navigating for a while the session times out earlier than the expected time. ... In addition, the following error line is present in the HAR file inspected:<br><br>"net::ERR_CONNECTION_RESET" Network or ISP issues related to the environment or the workstation where the portal is being accessed.
After restoring a group or a Hard Deleted user in On Demand Recovery the group or user has a new Object ID (4220006)
An Azure Active Directory group has been deleted and then restored using On Demand Recovery, the restored group has a different Object ID than the original group and now no longer has the same access it had before the restore.
Is it a requirement that the subscription owner have a valid email address? (4377032)
The account that is receiving ownership of the subscription, does it need a mailbox as it needs to be able to receive email? ... Yes, this is required not only because the subscription owner will get On Demand updates and notices emailed by Quest, but also because to enable this subscription usage in the On Demand Organization the subscription owner will need to request subscription sharing and will have to locate the email with the request in your mailbox and click the approve button.
How to configure On Demand Recovery to backup Multi-Factor Authentication settings (4236210)
Multi-Factor Authentication settings, Inactive Mailboxes, Conditional Access Policies and Application Proxy settings are not backed up by default as it is required to configure the Tenant Admin Credentials to backup these settings.
Not able to restore a user using On Demand portal (4376620)
Not able to restore a user using On Demand portal because the restore button is grayed out. ... On the top right hand side of the On Demand portal, there is an option to select a tenant. ... Selecting a tenant must enable the restore option.
Enhancement - Allow for more deterministic backup selection in hybrid restore (4240729)
Allow for more deterministic backup selection in hybrid restore.<br>The current implementation doesn't allow selecting an RMAD backup to use, it is chosen automatically.<br>Sometimes, this may be unavailable, and the restore will fail, or may not be the best choice of backup for the restore.
Cannot restore a hybrid object using an RMAD On-Prem backup that is less than an hour old when Daylight Savings Time is active (4220154)
When Daylight Savings Time is active, if you take an RMAD backup and try to perform a restore of a hybrid objects, the restore of the On-Prem object fails until the RMAD backup is over an hour old.
No objects populating in the objects tab (4306916)
Backups have successfully run, but no objects are appearing in the objects tab ... There is no object appearing in the Objects tab for new backup run successfully until it Unpack the backup ... Once completed Unpack this time the Objects tab should have an object appearing
Can On Demand Recovery be used to completely restore a tenant? (4224205)
Can ODR be used to to a full recovery? ... On Demand Recovery is currently designed to perform selective granular object restores. ... It is currently not capable of performing a complete full restore.
Does On Demand Backup and Recovery for Azure AD require any additional software? (4295073)
Does On Demand Backup and Recovery for Azure AD require any on premise software? <div>Everything for On Demand Backup and Recovery for Azure AD is stored in the cloud, including the backups. ... There are no software requirements or applications to be installed on the client machine other than a supported web browser:</div>
Search not returning any results (4225416)
After unpacking a backup, search for a specific object under Unpacked Objects does not return any results. ... Use the * wildcard when searching.
Error backing up Multi Factor Authentication Settings (4234810)
The backups may finish but have and error similar to the following: ... Provide admin credentials to back up Multi-Factor Authentication settings. ... Error on getting token. ... Http status 400: AADSTS50126: Invalid username or password"
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