Unified Communications Diagnostics 8.6.2


	TIP: For Exchange 2010 and later, it is recommended that you run the Exchange Modern Message Delivery Health Test instead, especially in scenarios in which the CAS server is behind a load balancer

The Exchange server must be configured as follows:

Table 12. External message delivery health test configuration

Exchange mailbox version

Configuration required

All

•

Create a source test mailbox.For information about creating test mailboxes, see the Unified Communications Diagnostics User Guide.

•

For Organization Exit counters, enable Tracking Logs on each Exchange server through which the test message passes.

The test credentials must have the following permissions.

Table 13. External message delivery health test required permissions for test credentials.

Exchange version

In an organization without
Exchange 2013

In an organization with
Exchange 2013

All Exchange versions

•

Member of the Local Administrators group on each Exchange server through which the message passes s

•

Full access permissions to each test mailbox to access the mailbox inbox to send and receive test messages

•

Member of the Local Administrators group on each Exchange server through which the message passes

•

Full access permissions to each test mailbox to access the mailbox inbox to send and receive test messages

Additional for Exchange 2007

•

Member of View-Only Organization Management group

•

Member of Public Folder Management group

•

Member of View-Only Organization Management group

•

Member of Public Folder Management group

•

Send on Behalf permission to each test mailbox to allow to send email on behalf of the mailbox

Additional for Exchange 2010

•

Member of View-Only Organization Management group

•

Member of Public Folder Management group

•

Member of View-Only Organization Management group

•

Member of Public Folder Management group

•

Send on Behalf permission to each test mailbox to allow to send email on behalf of the mailbox

Additional for Exchange 2013

Not applicable

•

Member of View-Only Organization Management group

•

Member of Public Folder Management group

•

All extended rights permission to each test mailbox in Active Directory.

Exchange Modern Message Delivery Health Test

The Exchange Modern Message Delivery Health test monitors overall message delivery health for Exchange 2010, Exchange 2013, and Exchange 2016. The test provides information about both internal and external message delivery.

Depending on how you configure the test, it sends a test email to a target email address or tracks the time it takes an email to leave the Exchange organization. By default, the organization exit counters are enabled and the round trip counters are disabled.

The Modern Exchange Message Delivery Health test uses Exchange Web Services (EWS) for internal and external message delivery tests, and also uses the Exchange message tracking logs for internal and external message delivery tests. The prerequisites for the modern message delivery health test are as follows.

Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

Table 14. Exchange modern message delivery health test targets
Exchange version	Target type
Exchange 2010/2013/2016/2019	Exchange organization

Table 15. Exchange modern message delivery health test general (internal and external message delivery) configuration.

Exchange version

Required configuration

Exchange 2010/2013/2016/2019

•

Create an Exchange 2010 or later mailbox for the test credentials. You must enable MAPI for the mailbox.

For the modern internal message delivery test, the Exchange servers must be configured as follows:

Table 16. Exchange modern internal message delivery health test configuration.

Exchange version

Required configuration

Exchange 2010/2013/2016/2019

•

Create user mailboxes or dedicated test mailboxes for source and target mailbox pairs. For information about how to create test mailboxes, see the Unified Communications Diagnostics User Guide.

For the modern external message delivery test, the Exchange servers must be configured as follows:

Table 17. Exchange modern external message delivery health test configuration.

Exchange version

Required configuration

Exchange 2010/2013/2016/2019

•

Create a source test mailbox and create an external test mailbox. For information about how to create test mailboxes, see the Unified Communications Diagnostics User Guide.

•

For Organization Exit counters, enable the message tracking logs on each Exchange server through which the test message passes.

The test credentials must have the following permissions.

Table 18. Modern message delivery health test permissions needed by test credentials.

Exchange version

Required permissions

Exchange 2010/2013/2016/2019

•

Member of View-Only Organization Management group

•

Member of the Local Administrators group on each Exchange server

•

Credentials used to access the test mailboxes require Exchange impersonation access. For information about configuring Exchange impersonation, see the Unified Communications Diagnostics User Guide.

Additional Exchange Health Tests for Monitoring

Other Exchange health tests allow you to monitor your Exchange storage subsystems, message queues, transaction log replication, and to verify whether mailboxes can be successfully accessed using Outlook Web Access (OWA).

The following sections provide the test prerequisites for the following Exchange health tests:

•

Exchange Storage Health Test

•

Exchange Queue Health Test

•

Internal Outlook Web Access (OWA) Availability Health Test

•

External Outlook Web Access (OWA) Availability Health Test

•

Exchange Replication Health Test

•

Exchange System Health Test

Exchange Storage Health Test

The Exchange Storage health test allows you to monitor the overall health of your Exchange storage subsystems. This test allows you to ensure the following:

•

All of your stores or databases are mounted or healthy

•

There is sufficient disk space on your Exchange system drive

•

There is sufficient disk space for your transaction logs

•

There is sufficient disk space for your mailbox database and public folder

Stores in that are in recovery storage groups have the following special behavior:

•

For Exchange 2010/2013/2016/2019 servers, all the recovery database copies are not monitored.

•

For Exchange 2007 servers, the store status counter is reported, but the error or warning condition is ignored. For example, if the counter is configured to alarm when the store is offline, no alarm or notification is generated, and the result for the counter is reported as “Informational”.

Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Table 19. Exchange storage health test targets.
Exchange version	Target type
Exchange 2007/2010/2013/2016	Mailbox role

You must meet the following software prerequisites to run the Exchange storage health tests:

Table 20. Exchange storage health test software prerequisites.
Exchange version	Software required on UC Diagnostics computer
Exchange 2010/2013/2016	PowerShell 2.0 or later
Exchange 2007	EMC SP 1 Rollup 1 or later

The Exchange server must be configured as follows:

Table 21. Exchange storage health test configuration.
Exchange version	Configuration required
All	Enable WMI NOTE: WMI is required to support retrieving accurate disk space information when using mount points. If you do not use mount points, you can disable the requirement for WMI by clicking the Data Collection options link in the Storage Health test wizard.