ControlPoint 8.9 - Administration Guide

The Loading of Site Collections in the SharePoint Hierarchy is Extremely Slow

Issue

When a Web application in the SharePoint Hierarchy is expanded, it takes an exceptionally long time for site collections to load

Possible Reason

When a Web application is first expanded, ControlPoint must both load the site collections and build the folders into which they are grouped (based on the value specified for the ControlPoint Configuration Setting Maximum Number of Objects to Display Before Foldering (NAVCAP).  If the Web application has an extremely large number of site collections (for example, thousands of MySites), this process can be time-consuming.

Resolution

The ControlPoint Application Administrator can increase the amount of time that foldered objects in the SharePoint Hierarchy remain in cache.

If the time that takes for site collections to load is unacceptably slow, ControlPoint Application Administrator can configure the application to pre-load site collections from a server-side cache .

Error Occurs When Attempting to Launch ControlPoint from a SharePoint Site

Issue

When an attempt was made to launch ControlPoint from within a SharePoint site, a dialog displays with a message that an unexpected error has occurred.

Possible Reason

The ControlPoint for Site Admins and/or ControlPoint Menus for Site Settings feature was activated for the site but was not configured properly for the farm.

Resolution

Follow the procedure for Configuring Site Administration Features for Your SharePoint Farm.  After updating the file webnew.config, remember to save it as web.config.

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A Business Administrator's SharePoint Sites Do Not Display in the SharePoint Hierarchy

Issue:

·When a member of the ControlPoint Business Administrator's group logs into ControlPoint, the SharePoint site collections/sites that the user manages do not display in the SharePoint Hierarchy.

OR

·A Business Administrator's permissions for SharePoint sites have changed, but those changes are not reflected in the SharePoint Hierarchy.

Possible Reason(s):

·The user does not have sufficient permissions for the SharePoint site(s) to be administered

·The user has management permissions for a subsite but not its parent site.  (By default, if a member of the ControlPoint Business Administrators group has permissions to manage a subsite at any level below a site collection's root site but does not have permissions to manage its parent, the subsite does not display in the ControlPoint SharePoint Hierarchy or object pickers.)  

·Since the last ControlPoint Discovery:  

§the user was added to the Business Administrator's group

OR

§the user's SharePoint permissions have changed.

Possible Resolution(s):

·Make sure the user has Full Control or equivalent permissions to the SharePoint sites to be administered in ControlPoint.  See Making ControlPoint Available to Business Users (Site Administrators) in the ControlPoint User's Guide.

·If the user has management permissions for a subsite but not its parent site, the subsite will be included in a ControlPoint operation if it is within the scope of the selection, even if it does not display in the SharePoint Hierarchy.  ControlPoint Application Administrators can also configure the application to display all Business Administrator sites in the SharePoint Hierarchy .

·Either run an interactive Discovery or wait for the scheduled Discovery job to run.  

"A Script on the Page is Causing Internet Explorer to Run Slowly..."

Message  

A script on the page is causing Internet Explorer to run slowly.  Stop running this script?

Possible Resolutions

If you encounter this message when trying to expand a node in the left navigation pane,  click [Yes] then re-open the node.  

Note that, once child items within a node are loaded, they are cached and are not reloaded:

·for the remainder of your ControlPoint session

OR

·until the SharePoint Hierarchy has been refreshed.

ControlPoint Application Administrators may also find that decreasing the number of child items that display within a subfolder improves performance, especially if it has been set higher than the default value.  (The more items there are within a subfolder, the more time it will take for them to load.)

You may also be able to alleviate the issue by adjusting certain Internet Explorer configuration settings. Quest Support can provide more detail.