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Replication process description and common replication issues (4308594)
Please see below for the replication process description and common replication issues in Desktop Authority. ... <p>It is recommended to select only one Domain Controller as a target for replication.
Replication failed: preparation error occurred: DAPublication failed with ExitCode = 255 wen trying to replicate (4375423)
Replication is failing and the message "Replication failed: preparation error occurred: DAPublication failed with ExitCode = 255" is showed in the result. ... This is not a Kace Desktop Authority issue and it's caused by the anti-virus.
How to download SQL Express with Advanced Services (4294613)
During installation, many products allow the use of Express versions of Microsoft SQL server. ... SQL Express is a free version of the paid SQL server software that limits the number of concurrent user connections and maximum database size that can be created.
How to create a new Self-Signed Certificate (4268433)
The Kace Desktop Authority (KDA) was renamed or the certificate expires. <p><strong>On the application server, navigate to:</strong></p> ... <ol><li>Start | All Programs | Quest | Desktop Authority Setup Tool</li><li>In the DB Configuration tab click Connect a green check must appear</li><li>Select the IIS Management tab and under "Security Certificate" select the current "Desktop Authority Self-signed Certificate"</li><li>Click "Remove" and select "Yes"</li><li>Select "Create self-signed certificate" and click "Apply"</li><li>A new "Desktop Authority Self-signed Certificate" will be created and applied.</li><li>Go to the IIS Tab and click "Restart" </li><li>Log in to the KDA Manager Console to verify the new certificate is working fine.</li></ol>
Attaching support bundles and files to a Support case (4226000)
Attempting to send logs to Support via an email reply fails or results in an error message about size. ... Size is often capped for attachments larger than 10mb within emails. ... For logs which exceed the maximum sizes to send in email, it is also possible to directly upload the logs to your service request on the Quest support site.
SQL - How to create a new SQL Transaction log file (4319816)
Sometimes the SQL Transaction log file becomes too big and unmanageable, and truncating does not recover enough valuable hard drive space. ... There is a way to delete, or archive the old log and have SQL create a new one.
Minimum Cipher required for the KACE Desktop Authority graphical interface (4268663)
In some environments the following error can be observed in Chrome or Firefox if several Ciphers are disabled in the network. ... This situation is not observed in IE.
How to Backup or Restore a database using SQL Server Management Studio (4272229)
How to backup or restore a database using SQL Server Management Studio. ... Use the links below depending on the SQL version that is installed: ... Backup a database using SQL Server Management Studio.
How to troubleshoot drive mappings (4268265)
The drive mappings performed by the script are executed in the security context of the logged-on user. ... If the drive cannot be successfully mapped manually by the user, then the script is not going to be able to successfully automate the mapping.
How to use User and Computer Lookup for remote management (4231448)
Select this tab to quickly find a user or a computer to remotely manage. ... This tab provides shortcuts to the computer for easy access to remote management functionality. ... <p>The ExpertAssist Remote Management client MUST already be deployed (via a Remote Management element)
How to setup and run Data Collection for User Management Profile (4271381)
There are occasions when a user activity report will need to be run for a particular user in your environment. ... Via Client Configuration | Profile | User, the Data Collection object is used to configure which User data is collected from the client computers connected to the environment to which Desktop Authority is installed.
How to remove Windows 10 default applications (4298332)
Windows 10 contains several applications that might be wanted to be removed from computers. ... WindowsStore ... bingsports ... bingweather ... A powershell script can be used to remove the applications from Windows 10 computers.
How to configure a Member Server Scenario (4276496)
Installing a Member Server scenario simply means that you are installing KDA (KACE Desktop Authority) and all its services to a single server setup. ... You would also be creating shares on that same server for replication.
How to undo a Member Server Scenario (4267990)
A parallel isolated installation of KACE Desktop Authority commonly referred to as a "Member Server Scenario" may have been used for testing purposes and now it is desired to migrate that setup to use domain controllers instead of member servers.
How to set up Pre-Engine and Post-Engine scripts (4225230)
Select “Pre-Engine Scripts” ... NOTE: Pre-engine custom scripts are launched after the defined configuration settings are read into memory but before these configuration settings are applied. ... This allows you to "override" variables defined by Desktop Authority with your own custom settings.
The Sltrace log-on and Sltrace log-off files aren't being uploaded properly after upgrade to version 11.3.0.5010 (4371145)
The Sltrace files for the logon and logoff process are not getting uploaded to the designated share after upgrading to version 11.3.0.5010 This is a known issue and it was reported under the product defect number DAMS-5608.
Unable to login using the < character on DA Console (4374367)
When logging in to the DA console on a locally created user, if the password contains the < symbol, the login button may fail and become grayed out.<br><br>Here are some examples of passwords causing the issue.
KACE Resources, Training and Professional Services (4288227)
Whether new or after having worked with KACE for some time, it is often necessary to utilize resources to complete tasks. ... SMA, SDA & KC offer KACE customers a wide variety of free and fee-based resources and training.
Does Distributed File System Replication DFSR work with the product? (4292321)
The KDA replication process (or copy) can be made to a target running FRS, DFSR, or neither. ... Once the files have been signed and copied to any target, they may be copied elsewhere, by any method, and the signature will remain intact.
How to Manually install the KACE Desktop Authority Client (4352200)
Steps on how to manually install the KACE Desktop Authority client using command line or 3rd party software. ... Alternative methods of installing the KACE Desktop Authority client without using provisioning or Group Policy methods.
Slowly migrate Desktop Authority to another server (4230099)
The purpose of this document is to describe best practices to perform a controlled Desktop Authority migration to another server. ... This implementation assumes that a secondary KACE Desktop Authority server is running.
What's new on DA 11.3.1 (4369623)
With KACE Desktop Authority you can proactively configure, manage, secure and support each unique user workspace, quickly and easily, through a single console. ... target="_blank">here</a>.<br><br>New features and enhancements on the 11.3.0 and 11.3.1 releases: <ul><li><strong>Platform Support</strong>
The Reporting Tool cannot be opened in computers (4287402)
When installed in any computer, other than the member server where Desktop Authority is installed, the Reporting tool fails to open with error "Initialize failed: The communication object, System.ServiceModel.Channels, cannot be used for communication because it is in the Faulted state".
The Logging viewer does not show more than 10 records (4281284)
The view log window only shows 10 lines, although the log has more than 10 lines. ... <p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;"> </p>
Manual Uninstallation of Desktop Authority Administrative Service from a Domain Controller (4373856)
sc delete Desktop Authority Administrative Service sc delete Desktop Authority Update Service</pre> ... </li></ol> ... <p><strong>Important Considerations:</strong><br>While the above steps provide a manual method of uninstallation, executing them on sensitive systems like a domain controller might not always be advisable, especially if there are potential database remnants.
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