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KACE Systems Management Appliance Services

Dienstleistungen
Beratungsleistungen
Bildungsdienstleistungen
Support-Services
Self-Service-Tools
Knowledge Base
Benachrichtigungen und Warnmeldungen
Produkt-Support
Software-Downloads
Technische Dokumentationen
Benutzerforen
Videoanleitungen

Unsere Mitarbeiter sind das Herzstück unserer herausragenden Services.

Jeder unserer Serviceberater wird auf Grundlage seiner individuellen Kompetenz und Erfahrung spezifischen Lösungen zugewiesen. Indem wir es unseren Mitarbeitern ermöglichen, sich auf für sie passende Lösungsgruppen und die zugehörigen Technologien zu spezialisieren, können wir ein Niveau an Know-how aufbauen, das die meisten Serviceorganisationen ihren Kunden schlicht nicht bieten können.

Dabei können Sie sich voll und ganz auf unser Professional Services Team und unser globales Netzwerk an Servicepartnern verlassen. Sie arbeiten eng mit Ihrem eigenen Team zusammen, um:

  • Ihre aktuelle Umgebung zu analysieren und Ihre Technologie- und Geschäftsanforderungen optimal aufeinander abzustimmen
  • Einen Projektplan mit klar definierten Erwartungen zu erstellen, maßgeschneidert für Ihre Anforderungen
  • Ihre Lösung mit Blick auf maximale Ergebnisse zu konfigurieren, zu integrieren und bereitzustellen
  • Ihnen und Ihren Mitarbeitern das nötige Wissen zu vermitteln, damit Ihre Benutzer die neue Lösung problemlos akzeptieren und sie optimal ausnutzen können
  • KACE Advanced Reporting and MYSQL per Hour

    The KACE Advanced Reporting and MYSQL per Hour is a custom SQL scripting service focused specifically on the custom reporting capabilities of the KACE appliances for projects which are not expected to require more than 2 man hours of programming efforts in accordance with this Service Description (“Service Description”). Examples of the Service include, but are not limited to, creation of reporting capabilities (beyond built-in reporting capabilities of the appliance) for patch distribution and software inventory. KACE ADVANCED REPORTING AND MYSQL PER HOUR SERVICE DESCRIPTION

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  • KACE Health Check

    The KACE Health Check will help you identify potential issues with your KACE deployment and find ways to remediate them quickly for ongoing top performance of your solution. During the health check, our support engineers provide a technical assessment of your KACE deployment to identify and prioritize system improvements. We will share expert knowledge with your IT staff members to make sure everyone is aware of the full potential of your solution and, ultimately, to ensure that your deployment is working as efficiently as possible. Benefits:Gain a complete picture of your KACE environment by reviewing support case historyUncover current...

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  • KACE Knowledge Transfer Services (Per-Hour)

    Remotely-delivered Knowledge Transfer Services are targeted to Customer’s learning goals are available at an hourly rate based, subject to an agenda as mutually agreed upon by Customer and Quest. The number of hours will be determined based on the customer’s learning goals and the number of topics selected.KACE Knowledge Transfer Services (Per-Hour)<o:p></o:p>

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  • KACE Systems Deployment Appliance - Remote QuickStart Service

    The KACE Systems Deployment Appliance (SDA) Remote QuickStart service provides remote assistance to help get your solution up and running quickly to begin imaging and provisioning your network-connected devices. Whether your team lacks the technical expertise or may not have time to deploy and configure your solution, our KACE subject matter experts guide you through the implementation process using our time-tested implementation methodology. With a KACE solution quickly and efficiently implemented into production, your IT teams are ready to utilize all the Systems Deployment Appliance features from automating imaging and deployments, to...

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  • KACE Systems Management Appliance - Remote QuickStart Service

    The KACE Systems Management Appliance (SMA) Remote QuickStart service provides remote assistance to help get your solution up and running quickly to begin provisioning, managing, securing and servicing your network-connected devices. Whether your team lacks the technical expertise or may not have time to deploy and configure your solution, our KACE subject matter experts guide you through the implementation process using our time-tested implementation methodology. With a KACE solution quickly and efficiently implemented into production, your IT teams are ready to utilize all the Systems Management Appliance features like inventorying your...

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