Maintenance Has Expired Message While Attempting to Update to 7.0 (4217689)

While attempting to update from version 6.1 to 7.0 the user receives a pop up notice that mentions that "Maintenance has expired for this server".

Because version 6.1 now requires an active maintenance status prior to updating, the license file is checked to verify an active maintenance subscription.

One of following conditions will trigger this event:

• The license is no longer active or expired
• The appliance is unable to reach out to the KACE licensing server to verify its status

In the event that the subscription has elapsed and/or expired, this will need to be resolved through Licensing in order to proceed to updating.

If the appliance shows as currently active, perform the following checks from the appliance web interface:

1. From the appliance web interface, go to Support | Troubleshooting
2. Select the following options
   • Tool:  netcat
   • IP Address: service.kace.com  and/or servicecdn.kace.com
   • Port: 80 (if not using SSL) or 443 (if using SSL)
3. Click the Test button, or press "Enter" on the keyboard

If you receive a successful message, then the appliance is able to communicate with KACE resources to verify the license, please contact KACE support for further assistance.

If unsuccessful, the environment will need to be checked for the following:

• Possible firewall blocks
• Port filtering
• Other network security measures that may block, interrupt or reroute this transmission
• DNS/Bad Hostname file

Note:  The Deployment Appliance does not have any built in network security features, the customer's environment will need to be checked in order to resolve.