Please check the federated API security settings on the SMA. (4248881)

The first thing to check is that the appliances are linked

To link appliances:

Link the KACE SMA with the KACE SDA and enable access to the Federation API settings

1. In the KACE SMA System, go to Administration | Console | click Settings
2. On the Control Panel, click Link Settings
3. On the Linked Appliance enablement page
   • select the following check boxes
     • Enable Appliance Linking
     • Enable Federation API Access

Settings

1. In the KACE SMA Administrator Console, select an Organization associated with a linked KACE SDA and click Settings
2. On the Control Panel, click Federation API Settings
3. On the Federation API Settings page, select Enable Access
4. Grant the Administrator role to the linked KACE SDA Appliance
5. Repeat these steps for each Organization associated with the KACE SMA

If still not working:

Each KACE SMA comes with a default organization (named Default).

If your KACE SDA is linked with the Default Organization on a KACE SMA, and the organization name changes, you must provide the new organization name:

1. On the left navigation pane, click Settings | Control Panel | Linked Appliances
2. On the Linked Appliances page that appears, click the name or IP address of the linked KACE SMA
3. On the Edit Linked Appliance Detail page that appears, in the Default ORG Name Field, type the organization name, and click Save