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What's new for KACE Service Desk

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Notifications

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Patches

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Documentation

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KACE Systems Management Appliance 13.2 Common Documents Patching Catalog: Supported Operating Systems and Applications

The KACE Systems Management Appliance (SMA) Patching Catalog: Supported Operating Systems and Applications contains the most recent list of...

Created: May 2, 2024
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Software Releases

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KACE Systems Management Appliance 13.2.27 Agent Bundle

KACE Systems Management Appliance (SMA) is a physical or virtual appliance designed to automate device management, application deployment, patching...

Revised: May 21, 2024
KACE Systems Management Appliance 13.1.27 Agent Bundle

KACE Systems Management Appliance (SMA) is a physical or virtual appliance designed to automate device management, application deployment, patching...

Revised: May 21, 2024
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Knowledge Base Articles

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4375733 - Microsoft Office365 configured OAuth on KACE SMA Service Desk but no incoming Emails for certain queue.

Created a new Service Desk queue on K1000 SMA and configured using Microsoft Office365 OAuth credentials for the queue inbound Emails. Emails are...

Created: May 15, 2024
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4288194 - How to Change Ticket Fields via Email

When working with tickets, it is possible to change ticket fields via email using variables. These email variables are available for most fields...

Revised: May 21, 2024
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Product Life Cycle

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